Care Coordinator at A-List Therapy Group (2024-01 – 2026-03)
- Coordinated patient care plans to ensure timely service delivery and improve overall treatment adherence.
- Monitored compliance with healthcare protocols to maintain safety standards and reduce risk of adverse events.
- Facilitated communication among multidisciplinary teams to enhance care continuity and patient satisfaction.
- Streamlined appointment scheduling processes to optimize resource utilization and minimize patient wait times.
- Implemented patient education initiatives to increase engagement and promote informed decision-making.
Care Coordinator at Omni Therapy (2019-10 – 2024-01)
- Coordinated patient care activities to ensure timely service delivery and improve overall treatment adherence.
- Facilitated communication between healthcare providers and patients to enhance the accuracy of medical information exchange.
- Monitored patient progress and compliance to promote safety and optimize health outcomes.
- Managed scheduling and resource allocation to reduce appointment delays and improve operational efficiency.
- Collaborated with multidisciplinary teams to align care plans with patient needs and organizational standards.
Medical Billing Specialist at Pinaccle Homecare Rehabilitation (2018-02 – 2019-10)
- Verified patient insurance eligibility and benefits by coordinating with insurance providers and MD offices
- Contacted physician offices to confirm prescriptions, referrals, and required documentation prior to treatment
- Followed up on denied or pending claims and worked with relevant parties to resolve issues and ensure approval
- Maintained accurate patient records, including insurance details and authorization status
- Communicated with patients, providers, and insurance representatives to ensure timely and accurate processing of services
- Assisted in ensuring all required documentation was complete to avoid delays in care and billing
Customer Service Representative at HASTINGS – TRADING E SERVICOS LDA T/A LBOS (2014-07 – 2019-09)
- Respond to customer enquiries and request via telephone and email in a courteous and professional manner
- Identifies customer service needs of a customer and makes persuasive suggestions and recommendations that match the identified customer need matched to up-sell/cross-sell opportunities.
- Troubleshoot and resolve technical software issues involving phone internet connectivity and coverage issues
- Managed customer inquiries and resolved issues efficiently to enhance client satisfaction and support operational excellence.
- Managed high-volume customer inquiries and resolved complex service issues efficiently, resulting in a 15% increase in customer satisfaction and retention for HASTINGS – TRADING E SERVICOS LDA T/A LBOS.
