Area Operation Manager - PERSONAL COLLECTION - Cluster 18, Muntinlupa/Laspinas
(2021-01 - 2026-06)
- Monitor sales performance across all stores in the area
- Set sales targets and strategies to meet them
- Analyze sales reports and take corrective action when needed
- Recruit, train, and support store managers
- Conduct performance evaluations and provide feedback
- Motivate staff to achieve goals and maintain morale
- Ensure compliance with company policies and procedures
- Implement new processes or systems across stores
- Visit stores regularly to monitor standards and provide guidance
- Ensure stores maintain excellent customer service
- Enforce visual merchandising and store presentation guidelines
- Handle escalated customer complaints if needed
- Manage budgets and expenditures for the area
- Control costs while maximizing profitability
- Identify opportunities to improve efficiency
- Report performance and issues to senior management
- Serve as a communication link between head office and stores
- Share updates, campaigns, and initiatives across locations
Store Manager - Robinson Supermarket - Malate, Manila
(2013-07 - 2020-09)
- Assist the assistant Store Manager in planning and implementing strategies to attract customers
- Coordinate daily customer service operations (e.g. sales processes, orders, and payments)
- Track the progress of weekly, monthly, quarterly and annual objectives
- Monitor and maintain store inventory
- Evaluate employee performance and identify hiring and training needs
- Supervise and motivate staff to perform their best
- Coach and support new and existing Sales Associates
- Monitor retail operating costs, budgets, and resources
- Suggest sales training programs and techniques
- Communicate with clients and evaluate their needs
- Analyze consumer behavior and adjust product positioning
- Handle complaints from customers
- Research emerging products and use information to update the store's merchandise
- Create reports, analyze and interpret retail data, like revenues, expenses, and competition
- Conduct regular audits to ensure the store is functional and presentable
- Make sure all employees adhere to the company's policies and guidelines as our store's representative and set an example for our staff
Administrative Officer IV - City Government of Muntinlupa - International Relationship Department, National Road Putatan Muntinlupa
(2007-07 - 2013-06)
- Coordinate with communications teams, bottling partners, other functions and external partners to ensure consistency of communications and public affairs strategies to all key audiences
- Initiate, maintain, build and strengthen relationships with key contacts in media, community, academia, government, NGOs and the private sector through communications programs that create measurable value for the business, protect and enhance our brand, engage and influence stakeholders, and prevent and remove barriers
- Bring new ideas and communication opportunities to Corporate External Affairs team and environmental platform/spokespersons to maintain and advance the Company's reputation
- Provide subject matter expertise, content and coaching to senior management to serve as effective spokespeople provide support and guidance for managing incident and crisis response
- Establish and effectively manage the resources, capability and measurements required
- Work on large and medium scale projects that have a direct impact on the company
- Drive projects based on defined priorities
- Forge relationships with key stakeholders, including teams internal and external to the department, to ensure delivery of commitments
