Perflor Abanto
Customer Service/Quality Assurance
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About
Dedicated and empathetic Customer Support Specialist with over 10 years of experience in BPO operations, technical troubleshooting, and quality assurance. Adept at resolving complex customer issues through chat, email, and voice channels with a focus on clarity, efficiency, and satisfaction. Proven ability to work independently in remote environments while maintaining high performance standards and meeting KPIs.
Skilled in coaching, documentation, and cross-functional collaboration, with a strong commitment to delivering exceptional service and building customer trust.
Experience
Dedicated and empathetic Customer Support Specialist with over 10 years of experience in BPO operations, technical troubleshooting, and quality assurance. Adept at resolving complex customer issues through chat, email, and voice channels with a focus on clarity, efficiency, and satisfaction. Proven ability to work independently in remote environments while maintaining high performance standards and meeting KPIs.
Skilled in coaching, documentation, and cross-functional collaboration, with a strong commitment to delivering exceptional service and building customer trust.
