Pikachu Zhuang

Possessing a unique blend of technical expertise and analytical skills. Experienced in handling back-office support workflows, data management, and technical documentation through structure Experience and internship programs. Skilled in basic network and computer troubleshooting, hardware maintenance, and software installation. Committed to applying strong problem-solving capabilities and exceptional user support to keep business operations running smoothly.

Sales Agent - Part Time - FCG Furniture Shop

(2026-05)

• Posting and updating high-engagement listings on free classified sites and digital marketplaces with accurate product descriptions, keywords, and prices.
• Coordinate with customers by sending furniture's product photos, dimensions, finish options, and custom furniture sample directly through chat to help the customer visualize the pieces in their space.
• Coordinate online payment methods, secure transaction links, or bank transfer, e wallet options to finalize the sale securely.

Back Office Support- Claims Dept. - Prudential Guarantee Assurance Inc. - Dumaguete Branch

(2026-01 - 2026-05)

• Ensure that claim requirements submitted by claimants are complete, accurate and complaint with company standards.
• Examines and verifies that the extent of damage corresponds with supporting documents and evidence.
• Evaluates claims within the authorized limit of the branch.
• Coordinates with claimants repairshops, and third-party adjuster regarding claim requirements, documentation and status updates.
• Monitors pending claims to ensure timely resolution and adherence to service standards.

Clerical Works/Data Encoding – DSWD Temporary Work program for fresh graduates - DSWD Bais City

(2024-06 - 2025-04)

Extended time: Dec2024-April2025

• Organized, categorized, and filed heavy volumes of physical and digital documentation, transforming messy archives into structured filing systems.
• Data Encoding, updated, and maintained critical organizational information within internal databases and spreadsheets with strict attention to detail.
• Assisting validation for Pantawid and SLP beneficiaries and Conducting monitoring for Sustainable Livelihood Program beneficiaries.

Intern-Office Staff - PESO LGU Bais City

(2023-03 - 2023-06)

• Filing, scanning, copying, and organizing physical and digital documents, records, and reports.
• Inputting records, updating databases, and maintaining accurate logs.

Bachelor of Science - Information Technology - Negros Oriental State University (2019 - 2023)