Chat Support Specialist at ECE Contact Centers (2019-01 – 2026-01)
- Responded to customer inquiries and addressed account-related concerns, ensuring effective communication and support.
- Managed support for banking inquiries, effectively resolving account issues and transaction discrepancies.
- Executed thorough reviews to ensure precision and compliance in handling confidential financial information.
- Analyzed and addressed high-priority cases, effectively managing escalations from tier 1 to ensure timely resolutions.
- Resolved customer complaints and addressed Better Business Bureau inquiries with professionalism.
- Executed bankruptcy-related case handling with a focus on precision and strict confidentiality protocols.
- Engaged with clients to deliver timely project updates and ensure effective task coordination.
- Utilized CRM software to systematically track customer interactions and manage data, ensuring improved service delivery outcomes.
Chat Support Specialist at Peak Outsourcing (2018-01 – 2019-01)
- Handled incoming chats on law firm websites, assisting potential clients seeking legal representation.
- Gathered initial case details and assessed client needs before routing to appropriate legal teams.
- Provided clear, professional, and empathetic communication while maintaining confidentiality.
Data Entry Specialist (Police Reports – U.S. Jurisdictions) at Straive (2016-01 – 2018-01)
- Entered and updated police report data with high accuracy and attention to detail.
- Reviewed records for errors and ensured data consistency and completeness.
- Maintained confidentiality of sensitive information.
- Met productivity targets while handling high-volume data efficiently.
