Prenciss Sinilong

Provided blended support through calls, chats and email, effectively resolving customer inquiries and issues. Managed escalations according to established protocols, ensuring timely and appropriate resolution. Delivered proactive email updates and responded to customer queries via email to maintain clear communication.

Blended Support | E-commerce Account - Concentrix Cubao

(2025-04 - 2026-06)

• Provided blended support through calls, chats and email, effectively resolving customer inquiries and issues.
• Managed escalations according to established protocols, ensuring timely and appropriate resolution.
• Delivered proactive email updates and responded to customer queries via email to maintain clear communication.

Senior High school - SAN JOSE NATIONAL SCHOOL (2024)

Junior High school - SAN ISIDRO NATIONAL HIGH SCHOOL (2021)

Primary - SAN ISIDRO ELEMENTARY SCHOOL (2017)