Princess A Nayad

Skilled Quality Analyst and Audit Support Specialist with 1 year of QA experience and 3 years in content moderation. I specialize in performance auditing, error analysis, and coaching to drive quality improvements across digital content teams. Experienced in creating weekly reports, leading calibration sessions, and collaborating with clients and policy teams to refine moderation standards.

Managed 4 teams, including tenured and new reviewers, providing training and supporting cross-skilling initiatives. My background in reviewing diverse content formats (text, video, audio, profiles) strengthens my ability to ensure compliance, maintain platform integrity, and support scalable quality operations. Proactive and committed to continuous improvement and adapting in fast-paced environments.

Quality Assurance and Support Analyst at Accenture (2025-01 – Present)

• Conduct regular audits and calibration sessions to ensure media content aligns with established quality standards and policies, delivering weekly reports, performing quality analysis and Root Cause Analysis to strategize improvements in team quality and scorecards.
• Provide real-time, non-voice support to reviewers, offering coaching and mentorship to enhance performance and accuracy
• Collaborate with clients, QA, policy teams, and team leads to enhance and update guidelines, and manage the execution and implementation of new policies.
• Proficient in social media platform policies, including fraud prevention, and adept at managing sensitive content such as graphic violence.

Media Review Analyst at Accenture (2021-01 – 2024-12)

• Apply community guidelines consistently and fairly—avoiding bias—while clearly communicating moderation decisions and handling borderline cases with contextual judgment.
• Assess unclear or borderline content based on context and intent, and escalate any complex or sensitive cases as needed.

Internship at PLDT (BICS) BUILDING INDUSTRY AND CONSTRUCTION SERVICES

• Monitor execution, report progress, and make any necessary adjustments to meet deadlines.
• Conduct site visits to ensure all project activities, whether new construction or repairs, align with the agreed timelines and standards.
• Verify details of establishments awaiting internet installation to prioritize companies and ensure clear communication with clients and consultants.

Bachelor of Science in Computer Engineering – AMA COLLEGE FAIRVIEW (2014-01 – 2019-12)