Princess De Jesus

Executive Assistant and Administrative Specialist with 3.5+ years of experience supporting remote teams, business owners, and client-facing operations in fast-paced environments. Skilled in calendar coordination, inbox management, CRM administration, project tracking, and workflow organization using Google Workspace, Salesforce, HubSpot, and AI productivity tools. Improved operational efficiency through process documentation, SEO-focused content support, and accurate database management.

Experienced working with US-based teams and fully available across US, UK, and AU timezones.

Lead Generation Specialist at Transcend Group Inc. (2025-05 – 2026-07)

• Conducted 250–300 outbound calls daily to engage, qualify, and nurture prospective clients for the sales pipeline.
• Qualified prospects and transferred 3–6 live calls daily to the sales team for immediate follow-up and conversion opportunities.
• Maintained accurate CRM records by tracking customer interactions, lead status, and follow-up activities to ensure effective pipeline management.
• Generated 72 qualified leads, contributing to 47 issued policies, 23 closed sales, and $61,000+ in written premium.
• Consistently achieved daily call volume, lead qualification, and live transfer targets while delivering professional customer interactions.
• Collaborated with the sales team to improve lead handoffs, strengthen pipeline growth, and support overall sales performance.

Administrative Assistant / Operations Support at Plantingwins (2024-02 – 2025-10)

• Managed inbox and handled 30–50 daily emails, improving response time to under 2 hours and ensuring consistent client communication
• Created and optimized blog content based on marketing research, contributing to increased website traffic and audience engagement
• Designed and launched SEO-optimized landing pages, increasing web traffic by 25–40% and improving user experience and conversion flow
• Produced graphic content for email and social media campaigns, increasing click-through rates by 1.5% and email open rates by 14.5%
• Maintained accurate records through data entry and document organization, achieving 98–100% data accuracy across files and databases
• Streamlined administrative processes by organizing workflows and documentation, reducing repetitive tasks and improving team efficiency

Lead Generation Specialist at Wallace Wong Agency (2023-09 – 2024-02)

• Managed client inboxes and prioritized high-value communications to improve response efficiency
• Maintained and updated 300+ lead records using Agency Zoom CRM, ensuring accurate tracking and follow-ups
• Conducted 80–100 outbound calls daily to qualify leads and secure 2–3 appointments per day
• Streamlined CRM and database organization, reducing retrieval time and improving team productivity

Customer Service Representative at Sutherland Global Inc. (2023-01 – 2023-09)

• Handled 70–80 inbound calls daily while resolving customer concerns with accuracy and professionalism
• Managed escalated concerns and maintained detailed CRM records for efficient follow-ups and issue resolution
• Supported customer service operations through documentation and issue tracking, improving response turnaround and issue resolution efficiency

Undergraduate Studies in Radiologic Technology – World City College (2019 – 2020)