Senior Systems Configuration QA Analyst at Global Administrators Inc. (2025-07 – 2026-02)
Continued in the same role following the transition from Proview Global Administration, Inc. to Global Administrators Inc.
- Performed detailed data validation and configuration audits to ensure system accuracy, compliance, and adherence to business requirements.
- Analyzed configuration discrepancies and collaborated with stakeholders to resolve data and process issues.
- Conducted QA audits on team processes, identifying inconsistencies and improving compliance with system standards.
- Created and maintained process documentation, training materials, and work instructions for team operations.
- Analyzed new processes, ensuring smooth knowledge transfer to both new and experienced team members.
- Supported User Acceptance Testing (UAT) activities by validating system outputs against expected business rules.
- Coordinated task distribution within the team to optimize workload balance and ensure timely completion of deliverables.
- Led onboarding and training sessions for new team members, improving readiness during high-volume periods.
Senior Systems Configuration QA Analyst at Proview Global Administration, Inc. (2025-04 – 2025-06)
Systems Configuration QA Analyst at Proview Global Administration, Inc. (2021-06 – 2025-03)
- Delivered high-quality outputs, consistently achieving 93%–100% KPI scores in accuracy, compliance, and process adherence.
- Executed end-to-end manual testing for US Health Benefits Enrollment system, identifying defects and improving system reliability.
- Validated enrollment and benefits data across multiple systems to ensure data accuracy and consistency.
- Performed data validation and testing activities to ensure system configurations and file outputs complied with required business rules, formatting standards, and data integrity requirements.
- Conducted data audits using established SOPs and business rules to identify discrepancies and compliance risks.
- Generated reports, performed data reconciliation, and tracked quality metrics using Excel (Pivot Tables, lookup functions, and data validation tools).
- Supported multiple workgroups through cross-training, providing operational assistance during high-volume or resource-constrained periods.
- Experienced in working with HIPAA compliance requirements, with training in ISO 9001 and ISO 27001 standards to support quality and information security practices.
IT Sales Associate at Bentaco Information Technology Services (2019-09 – 2021-04)
- Sourced projects and business opportunities through PhilGEPS and assessed client eligibility and technical requirements.
- Prepared and presented IT solution proposals and coordinated client payments.
- Managed company inventory, equipment, and administrative documents.
- Developed marketing collaterals including ads, infographics, and presentations for social media and email campaigns.
- Handled social media management and basic UI/UX contributions for projects such as Bentaco Mobile App and Performance Evaluation System.
