Field Auditor - South Star Drug, Inc.
(2018-01 - 2019-12)
- Conducted branch audits and inventory verification activities.
- Reviewed operational records and documentation for accuracy and compliance.
- Identified discrepancies and prepared audit reports and findings.
- Assisted in maintaining inventory control and operational standards.
Customer Representative - Smart Communication, Inc.
(2019-01 - 2019-12)
- Assisted customers with account-related concerns, product inquiries, and service requests.
- Resolved customer issues efficiently while maintaining professionalism and customer satisfaction.
- Explained products, services, and procedures clearly to customers.
- Maintained accurate customer records and documentation.
Operations Assistant - Client Servicing (Real Estate Loan) - China Banking Corporation
(2021-10 - 2025-02)
- Managed client inquiries through email and other communication channels, ensuring timely and professional responses.
- Provided after-sales support for real estate loan accounts, assisting clients with documentation, account updates, and service requests.
- Coordinated with internal departments to facilitate the resolution of client concerns and follow-up requests.
- Maintained accurate records, loan documentation, and transaction tracking reports.
- Assisted in monitoring loan accounts and ensuring compliance with banking policies and regulatory requirements.
- Delivered high-quality customer service while handling multiple priorities and deadlines.
Career Break
(2025-02)
- Took a planned career break to focus on motherhood and family responsibilities following childbirth.
- Continued developing organizational, time management, communication, and multitasking skills through household and childcare management.
