Princess Flores

Sales and Customer Support professional with 7 years of experience in outbound sales, client engagement, and customer service. Proven ability to build customer relationships, generate leads, and support business growth while delivering excellent service in fast-paced environments.

Sales Representative - Helpgrid

(2023-11 - 2026-02)

• Managed outbound sales calls to new and repeat customers, promoting health supplement products and strengthening customer retention.
• Utilized CRM and communication tools to maintain customer records, process follow-ups, and coordinate sales-related inquiries efficiently.
• Contributed to sales growth and customer satisfaction by providing product education, resolving concerns, and maintaining consistent client engagement.

Customer Support Representative - Teletech

(2020-07 - 2023-10)

• Handled inbound and outbound customer interactions involving appointment scheduling, order processing, payment refunds, and technical troubleshooting.
• Used Salesforce, email platforms, and reporting tools to manage customer concerns, operational reports, and client communications.
• Improved service quality by auditing agent calls, conducting calibrations, and supporting performance metric enhancements.

Healthcare Customer Service Representative - Hinduja Global Solutions

(2018-06 - 2020-06)

• Supported healthcare customers through inbound and outbound calls related to provider searches, eligibility verification, claims, and authorizations.
• Utilized customer service and healthcare systems to manage appointments, customer records, and rewards program assistance.
• Maintained high customer satisfaction by delivering accurate information, resolving concerns efficiently, and ensuring professional communication.

Bachelor of Business Administration - Management Accounting - Isabela State University (2018-06)