Psi-J Bacolod

Design-trained professional with a background in Digital Imaging Technology, combining visual communication, layout design, and structured information management. Experienced in administrative operations and quality assurance, with a strong focus on accuracy, clarity, and well-presented documents. Able to transform raw content into clean, organized, and client-ready materials.

Quality Analyst at TaskUs (2025-05 – Present)

• Manage specialized, high-priority client requests, ensuring all complex inquiries are resolved accurately and efficiently.
• Audit daily administrative workflows and data entry to ensure 100% accuracy and adherence to project standards.
• Create, update, and maintain Standard Operating Procedures (SOPs) to streamline operations and make business processes more efficient.
• Collaborate directly with clients to identify workflow bottlenecks, refine operational goals, and improve overall service delivery.

Administrative Support & Team Lead at TaskUs (2019-04 – 2025-04)

• Supported the successful launch of new client projects by setting up initial administrative processes, tracking systems, and guidelines from scratch.
• Managed a team of 5, handling daily task delegation, workflow monitoring, and 1:1 coaching to ensure high-quality output.

Video Editor & Graphic Designer at Freelance

• Edit dynamic, high-quality video content and design visually compelling graphics tailored for social media platforms (TikTok, Instagram, YouTube).
• Applied design principles (layout, hierarchy, readability) to improve content clarity.
• Develop end-to-end creative assets for client campaigns, including editing high-impact visuals and crafting viral-focused captions.

Digital Imaging Technologies – Lorma Colleges (2024-06)

Humanities and Social Sciences – STI College - La Union (2018-04)