Psyche Venus Isip

4 years of experience in the front lines of banking disputes and fraud representment. I specialize in turning complex financial discrepancies into resolved cases through data-backed evidence and expert knowledge of dispute management systems. Passionate about financial security, loss prevention, and streamlining the representment process.

Disputes Representment Specialist at Telus Digital Philippines (2022-02 – Present)

• Conducted deep-dive forensic reviews of high-value fraudulent claims, synthesizing transaction metadata and merchant evidence to maintain a 92% representment win rate and mitigate institutional financial loss.
• Ensured 100% compliance with Regulation Z federal guidelines during the end-to-end dispute lifecycle, consistently achieving top-tier Quality Assurance (QA) scores in a high-volume, regulated environment.
• Proactively identified and escalated suspicious transaction patterns and potential "Friendly Fraud" trends, assisting the broader Risk Management team in preventing recurring financial leaks.
• Leveraged expert-level knowledge of Visa and Mastercard dispute monitoring rules to craft compelling representment packages, successfully overturning invalid chargeback requests.
• Collaborated with Team Leads to refine internal Standard Operating Procedures (SOPs) for complex representment cases, improving the team's processing efficiency without compromising accuracy.
• Indicating detailed investigative summaries and professional rebuttal letters, translating complex financial discrepancies into clear, data-backed arguments for arbitration.
• Acted as a Subject Matter Expert (SME) for new hires, providing guidance on complex dispute regulations and evidence gathering.

Bachelor of Science in Animal Science – Visayas State University (2020)