Qweyn Arranchado

Answering to customer’s queries via email through Zendesk/Gorgias. Providing satisfactory customer service by leaving a great impression while resolving the concerns. Well-experienced with Notion as our guide.

RYZE Superfoods Inc.

(2023-07 - 2026-02)

• Answering to customer’s queries via email through Zendesk/Gorgias.
• Providing satisfactory customer service by leaving a great impression while resolving the concerns.
• Well-experienced with Notion as our guide.
• Meeting KPIs

Executive Assistant - STAFFVIRTUAL

(2021-09 - 2023-10)

• Preparing invoices, liquidation, financial statements, and other documents.
• Filing and retrieving corporate records, documents, and reports.
• Organizing meetings and taking meeting notes.
• Making travel arrangements for executives.
• Performing other office duties.
• Providing general administrative support.
• Acting as a personal assistant.

Customer Service Specialist/VA - Delonix Inc. - Emergency Trade Services (ETS), Australia

(2021-01 - 2021-09)

• Coordinated emergency trade services for repair and make-safe jobs across Australia.
• Organized and scheduled trades based on job requirements, location, and urgency.
• Contacted and coordinated trades to confirm availability, job details, and attendance.
• Tracked jobs from assignment through completion, maintaining accurate status updates and follow-ups.
• Requested, received, and tracked quotes from trades; followed up on outstanding quotes.
• Managed the shared inbox by monitoring, organizing, prioritizing, and responding to incoming requests.
• Maintained job records, notes, trade communications, and supporting documentation.
• Handled inbound and outbound calls and email correspondence with clients and trades.
• Met assigned KPIs and service expectations.

Customer Experience Specialist - TDCX/Teledirect

(2019-06 - 2020-11)

• Taking inbound and outbound calls.
• Email correspondence
• Taking notes for documentation.
• Meeting KPIs

Sr. Service Specialist I - JP Morgan Chase & Co

(2015-12 - 2018-12)

• Taking escalated inbound calls.
• Retails banking services
• Taking notes for documentation.
• Meeting KPIs

Part-time English Instructor - CTU Main Campus

(2014-06 - 2014-10)

• Teaching Grammar and Linguistics to college students

Bachelor of Arts - English, Major in Applied Linguistics - Cebu Technological University (2010-06 - 2014-04)