Rafael Pingul

Operations Manager with 3+ years of experience leading inventory management, workforce planning, KPI execution, and people development. Experienced in driving operational efficiency, improving productivity, recruiting talent, and partnering with internal stakeholders to achieve company objectives.

Operations Manager at COS (2024-11 – Present)

• Conducted operational strategies that supported exceeding targets by 6.7%, generating 8.38M in revenue against 7.85M plan.
• Allocated proper staff scheduling based on data insights, resulting in a sales productivity increase by 2.5% in 2025 (SPT).
• Maintained planned TAKT productivity targets (units processed per hour) to support efficient shipment processing and operational execution of 2000+ units weekly.
• Oversaw and performed annual inventory check guidelines, ensuring smooth and accurate procedures to obtain 99%+ accuracy rate.
• Partnered with the merchandising team to support and optimize product inventory and allocation management.
• Managed end-to-end recruitment to maintain operational staffing needs.

Floor Supervisor at COS (2023-06 – 2024-11)

• Contributed to achieving KPI objectives and financial goals by analysing weekly store performance results and commencing new commercial performance strategies.
• Managed a team of 19 associates through weekly strategic employee coaching sessions, leading to higher customer satisfaction with an average conversion rate of 10%.
• Solidified management presence by building a strong rapport with the team, scoring the 2nd highest percentile in performance reviews.
• Exemplified company values through internal awards and the Erling Pearson Award nomination.

Bachelor of Arts in Politics and Governance – Toronto Metropolitan University (2019-09 – 2023-04)