Rainjel Agrabio

Detail-oriented support professional with hands-on experience in IT operations, SAP access management, and IT troubleshooting. Proven ability to resolve technical issues quickly, improve user satisfaction, and maintain system reliability across diverse support environments.

1st Level SAP App Support | Intern at Mercedes-Benz Group Services Phils., Inc. (2025-07 – Present)

• Administered 100+ SAP SWT, COFICO, and Fiori accounts, ensuring audit compliance and preventing unauthorized access.
• Resolved 5+ weekly ServiceNow tickets, reducing turnaround time by 30% and increasing customer satisfaction by 20%.
• Generated and validated 20+ monthly SAP reports, supporting finance operations.

Automated Hog Feeder Development | Project Leader at Academic Project (2024-12 – 2025-05)

• Directed design and deployment of Arduino IoT Cloud-based feeder, reducing manual labor by 40%.
• Programmed automated scheduling and portion control, improving efficiency by 25% and ensuring consistent feed delivery.
• Optimized C++ code for responsiveness, cutting latency by 20% and enhancing system reliability.
• Conducted diagnostics and troubleshooting, reducing downtime incidents by 30%.

Bachelor of Industrial Technology in Computer Technology – Cebu Technological University - Argao Campus (2022-08 – 2026-06)