Ralph Hendrix Francisco

Dedicated and adaptable professional with experience in customer support, e-commerce product creation, and food & beverage service. Skilled in handling inquiries through calls, chat, and email while providing prompt and effective solutions to ensure customer satisfaction. Proficient in creating and managing online product listings, optimizing content for visibility, and collaborating with teams to boost sales.

Highly motivated to contribute strong communication, problem-solving, and organizational skills to deliver excellent service and support business growth.

Point of Contact, Chat and Email Support - E-kon Flux Lazada Group of Companies

(2015-01 - 2023-12)

• Handled customer inquiries via email and live chat, ensuring timely and accurate responses.
• Provided immediate support to resolve product- and order-related concerns efficiently.
• Closed cases with a focus on delivering customer satisfaction and driving positive feedback.

Content Data Entry - Product Researcher - Lazada Group of Companies

(2012-01 - 2015-12)

• Collaborated with cross-functional development teams to support product initiatives and process improvements.
• Entered and managed product data, details, and content with accuracy to ensure consistency across platforms.
• Established and maintained strong merchant relationships to enhance business partnerships and product visibility.

Customer Support Representative - iQor Inc.

(2010-01 - 2012-12)

• Handled incoming calls and customer inquiries related to account information and concerns.
• Verified customer details with accuracy to ensure security and proper handling of requests.
• Delivered effective solutions to customer issues, enhancing satisfaction and trust.

Barista - Bar Tender - F&B - Heritage Hotel

(2008-01 - 2010-12)

• Prepared and served customer food and beverage orders accurately and efficiently to designated tables.
• Managed the counter and order flow to ensure smooth service operations during peak hours.
• Built positive customer relationships through attentive service and effective communication.

Bachelor of Science - Hotel and Restaurant Management - National College of Science and Technology (2003-01 - 2007-12)