Ralph John Lazarte

Highly motivated and detail-oriented Tourism Management graduate with a Summa Cum Laude distinction, seeking to leverage strong communication, leadership, and critical thinking skills in a dynamic hospitality environment. Eager to contribute to guest satisfaction and operational excellence, while continuously developing professional competencies.

Front Office (Telephone Operator) - On-the-Job Training at Quest Plus Conference Centre Manila (2026-01 – 2026-04)

• Managed high volume of incoming and outgoing calls, ensuring efficient and courteous communication with guests and hotel departments.
• Provided frontline customer service, addressing guest inquiries, directing calls, and facilitating internal communications.
• Utilized hotel communication systems and software for call management and message relay.
• Developed strong problem-solving skills in handling various guest requests and concerns.
• Collaborated effectively with front desk staff, concierge, and other departments to ensure seamless guest experiences.

Event Chairman - MICE Event at Philippine Merchant Marine School - Las Piñas (2025-10 – 2025-10)

Chaired the organizing committee for a significant academic MICE event, overseeing all aspects from concept to execution as part of Curriculum/Course Requirement in Bachelor of Science in Tourism Management

• Coordinated with multiple internal and external stakeholders, including faculty, student organizations, and vendors.
• Managed event logistics, budget allocation, marketing, and participant registration.
• Successfully delivered an engaging and well-received event, enhancing the institution's reputation.
• Demonstrated exceptional leadership in guiding a team towards achieving event objectives efficiently.

Bachelor of Science in Tourism Management – Philippine Merchant Marine School - Las Piñas (2026)

Senior High School in General Academic Strand – San Nicholas III Bacoor City (2022)

Junior High School – City of Bacoor National High School - San Nicolas III (2020)