Ralph Kaiser Daclan

A flexible and attentive BSIT graduate with valuable work experience, specializing in IT, system administration, troubleshooting, and technical support. As a recent graduate with a strong foundation in IT, I am eager to apply my skills in a dynamic environment. My knowledge has equipped me with practical experience in software development, data analysis, and network security.

I am very much interested to technology and my goal is to contribute and collaborate meaningfully with diverse IT teams to identify solutions for complex technical issues and harness the power of IT for innovative solutions.

IT Internship - Ubiquity Global Services Inc. - Ayala Capitol Central

(2024-01 - 2024-05)

• Troubleshoot and resolved hardware and software issues
• Identified problems of desktops, laptops, tablet, printer, etc.
• Provided technical support to clients
• Assisted in the maintenance of the company's network infrastructure
• Website updating and editing using several languages such as HTML and CSS
• Attend meetings with the IT team to discuss recurring technical issues and integrate solutions

Customer Service Representative - Concentrix Bacolod - Bacolod City

(2024-08 - 2025-12)

• Handle 15-20 calls daily
• Presenting relevant product information
• Improved operational efficiencies while managing customer requests
• Helped customers everyday with positive attitude and focused on customer satisfaction
• Offer customer advice and assistance
• Paying attention to needs and wants of customers

Bachelor of Science in Information Technology - Information Technology - University of St. La Salle (2019 - 2024)

Senior High School - Liceo de la Salle – USLS (2017 - 2019)

Junior High School - St. Joseph School La Salle (2013 - 2017)

Elementary - Cosmopolitan Christian School (2007 - 2013)