Ranel Marzan

To contribute to a company's success while continuously growing both personally and professionally by applying my skills, experience, and dedication to delivering excellent service.

Retail Specialist – Shopify - TaskUs – LizardBear Tasking Inc.

(2025-04)

• Specialize in Shopify's in-person retail solutions, guiding merchants through the setup and integration of Point of Sale (POS) systems.
• Support merchants in creating a seamless in-store customer experience by optimizing hardware and software for physical retail operations.
• Troubleshoot POS and hardware issues, ensuring minimal downtime and uninterrupted service in brick-and-mortar environments.

Technical Support Advisor – Shopify - TaskUs – LizardBear Tasking Inc.

(2024-02 - 2025-04)

• Provide comprehensive support to Shopify merchants, assisting with online store setup, customization, and troubleshooting.
• Ensure merchants are equipped with the tools and knowledge needed to manage their e-commerce businesses effectively.

Trainer – Target Guest Relations - 24/7.ai

(2022-03 - 2024-01)

• Train new hires and equip them with the knowledge needed to assist customers.

Customer Service Representative (CSR) – Target Guest Relations - 24/7.ai

• Assist customers with purchases and store experience feedback.

CSR – Just Eat - Sykes Asia

(2020-07 - 2022-01)

• Provide food order chat and inbound support.

CSR – Hotels.com - Sykes Asia

(2017-04 - 2020-07)

• Manage customer hotel reservations and booking concerns.

CSR Sales – Expedia - Sykes Asia

(2014-11 - 2017-04)

• Handle hotel, flight, and car reservations.

Tertiary Education - Information Technology - St. John Bosco Institute of Arts and Sciences (2009 - 2012)

English Proficiency - TESDA (2010 - 2010)

Secondary Education - Makati High School (2005 - 2009)