Ranelyn Plaras

To secure a position in a growth-oriented company where I can apply my entrepreneurial background, strong communication skills, and customer service expertise to enhance team performance, deliver excellent client experiences, and contribute to organizational success.

Merchandiser / Sales Inventory - Magnolia Chicken (San Miguel Corporation) - Grand Mall Balamban

(2025-11 - 2026-01)

• Report Daily Sales, Entertain Customers, Handling Items
• Receiving Stocks and Doing Inventory

Cashier & Office Staff - Anthem Philippines / Perry Ellis & The original Penguin Brands - SM JMALL

(2024-10 - 2025-01)

• Assisted customers with product inquiries and provided tailored recommendations, enhancing their overall shopping experience.
• Collaborated with team members to ensure smooth store operations, contributing to a positive and organized work environment.

Cashier - Mr.DIY - Ayala Central Bloc

(2024-08 - 2024-10)

• Delivered outstanding customer service in a fast-paced retail environment, efficiently managing transactions with precision.
• Maintained and balanced cash drawers with integrity, ensuring accuracy in all financial dealings.

Customer Representative Agent - Conduent / PLDT - Ayala Business Park

(2024-06 - 2024-08)

Experienced customer service professional skilled in handling inbound and outbound calls. Strong background in resolving customer concerns and providing clear, effective solutions. Dedicated to meeting performance metrics while maintaining high customer satisfaction.

Sales Agent / Office Staff - My Suki Philippines - Toledo, Cebu

(2024-03 - 2024-04)

• Working with the wider development team.
• Manage accounts, dealing orders & Encoding Records.

Non-Voice Soundboard Specialist - E-nnovative Solutions - Balamban, Cebu

(2026-04 - 2026-06)

• Assisted in handling customer interactions through a soundboard system following company protocols.
• Ensured accurate and timely call tagging/classification based on established guidelines.
• Maintained quality and consistency while processing non-voice tasks.
• Followed standard operating procedures (SOPs) and company protocols at all times.

Bachelor of Science in Civil Engineering - Civil Engineering - CTU-TC (2020 - 2023)

High School Diploma - JOSE CHONA MEMORIAL HIGHSCHOOL (2014 - 2018)

General Academic Strand - JOSE CHONA MEMORIAL HIGHSCHOOL (2018 - 2020)