Raven Bermejo

TikTok Shop Operations Specialist and Trust & Safety professional with 7+ years of experience in Seller Center operations, Affiliate Center workflows, content moderation, policy enforcement, risk compliance, quality assurance, and customer support. Proven track record in high-volume platform operations, quality auditing, appeals management, stakeholder collaboration, and process improvement. Experienced in supporting sellers, affiliates, creators, and customers while maintaining platform integrity, compliance, and operational excellence.

Senior Process Executive – Consumer Operations - Cognizant Technology Solutions

(2026-03 - 2026-05)

• Managed 15–20 creator support cases daily through email and chat.
• Reviewed policy appeals, account restrictions, and enforcement actions.
• Investigated escalated creator cases and collaborated with policy and quality teams to improve resolution accuracy.

Quality Analyst – E-Commerce | Risk & Compliance | Trust & Safety - ByteDance Inc. (TikTok Shop Philippines)

(2024-07 - 2025-05)

• Served as Quality Program POC supporting approximately 80 operational agents.
• Performed quality audits and compliance reviews across Seller Center and Affiliate Center operations.
• Evaluated seller onboarding, affiliate workflows, product listing compliance, account restrictions, and enforcement decisions.
• Investigated seller and affiliate compliance issues, listing violations, and escalation cases.
• Performed platform testing and validation activities to identify workflow issues, policy gaps, and user experience concerns.
• Supported policy enforcement initiatives and maintained a 95%+ quality target.
• Developed SOPs, audit guidelines, quality frameworks, and knowledge-base resources.
• Collaborated with stakeholders to drive operational improvements and workflow efficiency.

Quality Auditing Senior Analyst – Trust & Safety - Accenture Inc.

(2018-10 - 2024-07)

• Conducted approximately 2,000 quality audits weekly across Trust & Safety programs.
• Maintained an average audit accuracy score of 99.5%.
• Performed root cause analysis on quality defects and policy interpretation gaps.
• Supported calibration activities for 15 Quality Analysts.
• Developed audit frameworks, SOPs, training materials, and quality scorecards.
• Recognized as a Consistent Top Performer in 2021 and 2022.

Bachelor of Arts - Communication Arts - STI College – Novaliches (2018-05)