Raymond Galfo

Results-driven Customer Service and Sales Specialist with experience in telemarketing, telesales, customer retention, and live chat/email support. Skilled in handling outbound and inbound communications, building strong customer relationships, promoting products and services, and achieving sales targets. Experienced in engaging clients, resolving concerns, and maintaining customer satisfaction in fast-paced environments.

Strong communication, negotiation, and problem-solving skills with the ability to adapt quickly and work efficiently both independently and within a team.

VIP Client Resolution Specialist at Total Gamezone Xtreme Incorporated | Digiplus (2026-01 – 2026-07)

• Managed VIP player accounts and customer relationships.
• Assisted VIP players with inquiries, promotions, and account concerns.
• Conducted outbound calls to promote VIP campaigns and exclusive events.
• Provided live chat and email support using Sobot.
• Managed in-app push notifications for promotional campaigns.
• Delivered excellent customer service to enhance player satisfaction and retention.

Customer Service Executive at Agile Digital Ventures Inc. (2025-01 – 2025-09)

• Provided Email and Live Chat Support for E-Commerce customers.
• Assisted customers with inquiries, order concerns, refunds, and product information.
• Delivered excellent customer service while ensuring high customer satisfaction.
• Resolved customer issues efficiently through email and live chat channels.
• Managed multiple customer conversations in a fast-paced environment.

Telemarketing at ESP Modern Marketing and Advertising (2023-08 – 2024-02)

• Conducted outbound sales calls to acquire new players and retain existing customers through promotional offers.
• Achieved sales and retention goals through effective communication and negotiation skills.
• Generated leads and converted potential customers into active players.

Telemarketing at Stotsenberg Leisure Park and Hotel (2023-02 – 2023-06)

• Conducted outbound sales calls to acquire new players and retain existing customers through promotional offers.
• Achieved sales and retention goals through effective communication and negotiation skills.
• Generated leads and converted potential customers into active players.

Telecollector at EGY Collections and Services Inc. (2021-06 – 2022-03)

• Conducted collection activities through outbound and inbound calls to secure loan and credit card repayment commitments.
• Negotiated payment arrangements with delinquent customers while maintaining professionalism and compliance with company policies.
• Ensured compliance with company procedures, regulations, and code of conduct during all collection activities.
• Demonstrated strong negotiation, communication, and conflict-resolution skills when handling customers.

Bachelor of Science in Marine Engineering – Asian Institute of Maritime Studies (2017 – 2021)

Bachelor of Science in Marine Engineering – Philippine Maritime Institute (2015 – 2017)