Razel Quiamco

Detail-oriented and highly organized professional with 3+ years of experience in financial services, seeking Payment Analyst position or in related field. Proficient in various Payment Processing System, collaborate with cross-functional teams to optimize payment processing systems and workflows. Review and verify payment records, ensuring accuracy and resolving discrepancies.

Committed to maintain confidentiality while providing top-notch customer service. Looking forward to utilizing my skills and experience to increase efficiency in payment operations.

Non-Voice Agent - Contact Point 360

(2025-12 - 2026-06)

Handles customer, merchant, and Dasher inquiries strictly via email, live chat, calls and app support tickets. These roles focus on real-time order tracking, troubleshooting app issues, and de-escalating delivery problems to ensure smooth operations.

Settlement Officer - PearlPay

(2025-03 - 2025-10)

• Responding to queries and emails from clients in a timely and professional manner.
• Overseeing funding and pre-funding movements, and managing settlement funds between the bank and other financial institutions.
• Investigating and resolving discrepancies or errors in settlement transactions in a timely manner.
• Generating and analyzing settlement reports, including transaction volume, settlement delays, and error rates.

Payment Analyst - Interactech Solutions Inc.

(2023-02 - 2025-03)

• Reviewing transactions, reconciling accounts, and checking for discrepancies.
• Investigate and resolve issues related to payment processing, such as underpayments, overpayments, or payment delays.
• Create reports on payment transactions, ensuring accurate data and providing insights for decision-making.
• Work with various departments, such as finance, operations, and customer service, to resolve issues and improve processes.
• Assist with audits and ensure that payment records are accurate and auditable.

Payment Analyst - Gee Pacific Technology Services Inc.

(2018-04 - 2018-10)

Ensuring the smooth and efficient flow of money, both into and out of an organization Ensuring accurate data is consumed by internal systems and provide regular status updates. Creates financial records by posting financial transactions

Transaction Processor (Data Entry) - Conduent | Xerox

(2011 - 2013)

• Accurately and efficiently process various insurance-related transactions, including payments, refunds, adjustments, and claim payments.
• Prioritize tasks and manage workload to meet deadlines
• Provide excellent customer service to clients
• Verify the accuracy of data entered into systems making corrections as needed

Basak Community School Basak San Nicolas Cebu City

Concord High School Basak San Nicolas Cebu City

Bachelor of Science - Information Technology - Saint Paul College Foundation Inc. Bulacao Pardo Cebu City