Razhid Lenard Ponce
Desktop Support Engineer
Talent
BacoorMember since May 28, 2026
Hardware and Software TroubleshootingWindows OS Installation and ReimagingTechnical and Helpdesk SupportActive Directory AdministrationServiceNow Ticket Management
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Hardware and Software TroubleshootingWindows OS Installation and ReimagingTechnical and Helpdesk SupportActive Directory AdministrationServiceNow Ticket Management
About
I am a kind-hearted person who enjoys spreading positivity and helping others. I value empathy, respect, and harmony in my interactions. I believe that small acts of kindness can make a big difference.
Experience
Computer Shop Attendant at MTRXNet and Mpyre Esports Café (2018-11 – 2024-12)
- Encoding in Microsoft Office
- Troubleshooting Computers
Desktop Support Engineer at Bladegrass Technologies Inc. (2025-12 – 2026-03)
- Troubleshoot hardware and software issues for desktops and laptops
- Install, configure, and reimage Windows operating system
- Provide onsite and remote technical support to users
- Manage and resolve incidents using ServiceNow ticketing system
- Assist with Active Directory and Microsoft Intune support
- Perform production floor walkthroughs to check for technical issues
- Coordinate with different departments regarding IT concerns
Education
Bachelor of Science in Information Technology – Cavite State University – Imus Campus
Skills
Desktop Support Engineer
