Media Analyst - Emapta
(2023-11 - 2025-09)
- Measured the effectiveness of marketing campaigns through data research and evaluation reports.
- Helped clients maximize brand impact and make strategic marketing investments.
- Collaborated with teams to generate actionable insights from campaign data.
Google Ads Specialist / Strategist - Concentrix
(2022-10 - 2023-11)
- Conducted routine competitor analysis to evaluate advertising trends and opportunities.
- Monitored advertising budgets and coordinated client communications for campaign alignment.
- Ensured campaign execution within agreed timeframes and budgets.
- Performed market research to identify target audience behavior and preferences.
Advertising Specialist - TDCX
(2021-02 - 2022-10)
- Handled and filtered high-volume client communications for the world's largest search engine.
- Maintained accurate advertiser information in company systems.
- Supported sales operations through efficient client service and administrative assistance.
English Language Teacher - English Central
(2020-04 - 2020-06)
- Designed and delivered customized English lessons for learners of varying levels.
- Enhanced students' grammar, reading, and speaking proficiency.
- Motivated learners through engaging activities and individualized feedback.
Outbound Sales Agent - Pointed Arrow
(2020-06 - 2020-11)
- Negotiated contract renewals to boost client retention and company revenue.
- Analyzed customer complaints to identify improvement areas and enhance satisfaction.
Inbound Sales Agent - Telco Services Australia
(2019-09 - 2020-02)
- Provided expert product advice and handled complex customer inquiries.
- Resolved service issues promptly and professionally to improve client experience.
ESL Teacher - Acadsoc
(2018-12 - 2019-03)
- Taught English to young learners in China, focusing on fluency and pronunciation.
- Developed lesson plans tailored to student learning needs.
Technical Support Representative - Convergys
(2016-05 - 2019-09)
- Provided step-by-step technical assistance to customers across multiple platforms.
- Resolved technical issues efficiently while maintaining SLA compliance.
- Processed invoice payments and ensured data accuracy in records.
Outbound Sales Representative - Telco Services Australia
(2015-08 - 2016-04)
- Drove sales by understanding client needs and promoting suitable solutions.
- Recorded customer data and maintained CRM records accurately.
- Met and exceeded call center targets through effective communication.
Sales Advisor - Convergys
(2014-04 - 2015-08)
- Converted inquiries into successful sales through persuasive communication.
- Delivered consistent customer satisfaction and achieved sales performance goals.
Customer Service Representative - Convergys
(2013-11 - 2014-03)
- Managed customer calls and resolved service-related issues promptly.
- Ensured accurate data entry of customer information and transactions.
Graphic Artist - PrintCafe
(2013-02 - 2013-11)
- Created cohesive brand visuals, including logos, letterheads, and business cards.
- Collaborated with clients to deliver creative design solutions across print and digital media.
