Social Media Content Moderator - TaskUs LizardBear Tasking Inc.
(2022-12)
A Content Moderator reviews user-generated text, audio, video, and images to ensure they comply with safety guidelines, removing harmful content like hate speech, violence, or sexual content. They act as digital guardians to protect online communities and brand reputation, requiring high resilience to exposure to sensitive, graphic material.
- Content Review: Systematically monitor user profiles, comments, images, videos, and live streams.
- Policy Enforcement: Apply community guidelines, terms of use, and legal policies to content.
- Threat Management: Identify and mitigate risks such as graphic violence, self-harm, harassment, and misinformation.
- Action & Escalation: Remove prohibited content, ban users, and escalate complex or dangerous threats to appropriate teams.
- User Support: Investigate reported content and provide fast, empathetic feedback to users.
Customer Care Specialist - ABS-SBN Iconnect Convergence INC.
(2016-10 - 2022-10)
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer calls and emails to answer questions about products and services.
Kapamilya Care Specialist - Global Integrated Contact Facilities Inc.
(2015-10 - 2016-10)
- Offered basic technical support for clients on wide range of company products.
- Responded to customer calls and emails to answer questions about products and services.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with team members to achieve target results.
Private Duty Nurse/ Caregiver - Joemarie Sola
(2013-04 - 2015-04)
- Take and record vital signs.
- Maintain a specialized approach to responsibilities such as uniform, start times and absenteeism.
- Provide transfers assistance by moving clients in and out of beds, baths, wheelchairs or cars.
- Help clients or residents with the activities of daily living.
- Perform personal care tasks; hygiene, ambulation, eating, dressing, toileting and shaving
- Talk with client give them companionship while participating in resident activities.
- Prepare hygienic meals and snacks for clients.
