Rechell Mae Abuhan

Experienced customer service with a strong background in professional call center operations, specializing in medical insurance and retail accounts. Recognized as a top-performing agent with the highest customer satisfaction scores on the team. Proven ability to handle high-pressure situations with empathy, efficiency, and professionalism.

Dedicated, reliable, and committed to continuous learning and growth. Eager to bring my customer-focused skills to a dynamic company and contribute to its success.

Dental Front Desk - Royal Deluxe Dental

(2025-01 - 2026-12)

• Answering phone calls and inquiries
• Handling reservations or appointments
• Providing information and assistance

IDental insurance Verifier - OASIS DENTAL CALL CENTER

(2022-01 - 2025-12)

• Coordinating with billing and healthcare teams
• Identifying coverage issues before services are provided
• Contacting insurance companies via phone or online portals

Customer Representative - ASCENDION INC

(2021-01 - 2022-12)

• Handling complaints and resolving issues
• Processing orders, returns, or refunds
• Escalating complex problems to supervisors

Customer Representative - RESULTS CX

(2020-01 - 2021-12)

Healthcare Account

• Explaining healthcare plans and policies to members or patients
• Handling insurance inquiries (coverage, benefits, eligibility)

Bachelor in Nursing - Nursing - Liceo De Cagayan University (2019-01)

Senior High School - PHINMA Cagayan De Oro College (2017-01 - 2018-12)