Virtual Assistant - ShipCause - Davao City, Philippines
(2021-02 - 2023-10)
Performed day-to-day virtual administrative and data entry tasks involving order and shipping information.
- Created shipping labels using carrier platforms such as UPS and FedEx.
- Monitored shipment statuses and tracked deliveries to ensure timely order fulfillment.
- Reviewed order and shipping information for completeness and accuracy.
- Assisted with customer email inquiries related to order status, tracking information, and delivery updates.
- Communicated with customers and shipping partners to clarify missing information and resolve delivery concerns.
- Organized digital information and maintained accurate records for easy retrieval and reference.
- Supported additional administrative and clerical tasks as assigned.
Virtual Assistant - Onside Door - Davao City, Philippines
(2024-01 - 2026-03)
- Updated and maintained order statuses in the company system, including processed, shipped, and delivered orders.
- Maintained accurate order and shipping information and monitored shipments to track deliveries and identify potential delays.
- Proactively checked delayed or failed deliveries and communicated with couriers to resolve shipping issues efficiently.
- Provided email support by responding to customer inquiries regarding order status, shipping updates, tracking numbers, and estimated delivery dates.
- Verified shipping details, including customer addresses, contact information, and delivery instructions, to ensure order accuracy.
- Scheduled pickups and coordinated order dispatch with couriers.
- Assisted with lost packages, returns, damaged shipments, and shipping-related concerns.
Assistant to a Career Counselor (Virtual) - MentorX
(2025-10 - 2026-01)
- Assisted in managing and executing job applications and maintaining accurate application information.
- Matched students' qualifications with potential job opportunities based on qualifications, career goals, and industry requirements.
- Tracked application progress and ensured submissions were completed accurately and on time.
- Maintained application-related information and provided reminders and updates regarding interview schedules.
- Coordinated with Career Counselors to support efficient application processing and administrative workflows.
Recruitment Operations Intern - Awesome CX by Transcom
(2024-10 - 2024-11)
Supported daily recruitment operations, including applicant assistance, ATS data entry, interview scheduling, and screening support.
- Entered and updated applicant information in the Applicant Tracking System (ATS).
- Assisted with maintaining accurate applicant and new-hire records.
- Communicated with applicants regarding recruitment-related information and schedules.
- Supported recruitment documentation and administrative tasks as assigned.
- Developed a sourcing project proposal as part of the recruitment operations function.
Psychological Services Section Intern - Drug Abuse Treatment and Rehabilitation Center, DOH
(2024-11 - 2024-11)
- Assisted in administering, scoring, and interpreting psychological tests under appropriate supervision.
- Conducted patient intake interviews and prepared psychological assessment and narrative reports.
- Supported documentation and administrative activities related to psychological services.
- Developed and facilitated intervention activities for patients during therapy sessions.
Guidance and Counseling Associate Intern - Guidance Service and Testing Center, University of Mindanao
(2024-11 - 2024-12)
- Provided administrative support by assisting students and clients with inquiries.
- Scheduled counseling appointments and maintained organized student records.
- Prepared counseling case notes and supported documentation requirements.
- Assisted with day-to-day administrative and technical tasks within the guidance service environment.
