Logistics Assistant at Crimson Group Inc. (2019-11 – 2025-08)
- Managed end-to-end import operations, ensuring compliance with customs regulations, shipment schedules, and documentation requirements.
- Requested competitive shipping rates from forwarders, improving cost management and shipment efficiency.
- Reviewed Commercial Invoices, Packing Lists, Bills of Lading, Air Waybills, and customs documents for accuracy and completeness, helping reduce customs clearance delays.
- Monitored inbound air and sea shipments from supplier dispatch to final delivery.
- Coordinated with suppliers, freight forwarders, brokers, and warehouses regarding shipment progress.
- Followed up on delayed shipments and resolved documentation-related issues.
- Assisted in preparing operational reports and shipment summaries.
- Maintained shipment tracking reports and provided status updates to management.
- Supported process improvements in shipment tracking and logistics coordination.
- Trained and supported logistics staff on import and local logistics processes.
Customer Service Specialist / Import Assistant at Yusen Logistics Philippines Inc. (2018-05 – 2019-11)
- Managed daily customer transactions and delivered efficient customer service.
- Coordinated with internal departments and carriers to resolve shipment issues and ensure timely processing.
- Prepared and processed shipping documents in compliance with the Bureau of Customs and regulatory requirements.
- Provided shipment status updates to clients and maintained high levels of customer satisfaction.
- Handled customer inquiries and complaints, implementing effective resolutions.
Marketing Assistant at Hyundai Merchant Marine (Phils.) Co. Inc. (2016-07 – 2018-05)
- Managed incoming calls for the Sales and Marketing department and ensured effective communication with clients.
- Received and processed export bookings for shipments bound to Trans-Pacific, Latin America, and Europe.
- Coordinated with the principal office for the vessels' space availability and services' routings.
- Attended to all client freight inquiries, schedules, complaints, and other related concerns.
- Assisted the Sales and Marketing team with administrative and marketing functions.
- Maintained accurate records of service contracts and amendments.
Customer Service Representative at Ecotechphil Corporation (2016-01 – 2016-07)
- Responded to customer inquiries regarding shipments and services.
- Prepared sea manifests and shipping documents for customs clearance.
- Monitored shipment status and provided timely updates to customers.
- Coordinated with logistics teams to ensure the successful pull-out and delivery of containers.
