Reigner Dapol

I have more than 15 years of sales, marketing, and business development experience from a variety of organizations and industries. I've also worked with marketers using different platforms to align systems and processes for better performance and measurement. I am well-equipped in attracting new clients, negotiating agreements, conducting presentations to prospective customers & providing excellent service for the best experiences for my clients.

Sales Development Representative - CONNECTOS - Madison, Mandaluyong City

(2021-11)

Campaigns: Maclean Financial

• Generate new business opportunities through prospecting, outreach and lead qualification.
• Conduct market research and monitor industry trends to craft meaningful outreach strategies that address customer pain points.
• Establish and develop teams for new accounts

Lead Generation Specialist - MEDIADEV - Ortigas, Pasig City

(2021-07 - 2021-10)

Campaigns: Appointment Setting for IT Enterprise Accounts

• Contact top IT Enterprise accounts in the European and US markets through phone, email and social media.
• Pitch disruptive solutions and nurture business relationships to identify new sales & partnership opportunities for our clients to expand and build their brand across US and EMEA.

Inside Sales & Marketing Strategist - 877 EMERGENCY - New York, United States

(2020-07 - 2021-06)

Campaigns: Appointment Setting for Restoration Services

• Call restoration companies and schedule appointments with decision makers to show them how we can increase their advertising response by incorporating our marketing strategy.
• Follow up with inbound prospects regularly by staying in contact, ask for referrals, find new leads, and increase our client base.

Inside Sales Representative (ELB) - SATELLITE OFFICE - Uptown Place Tower, BGC Taguig City

(2020-02 - 2020-06)

Campaigns: Appointment Setting for Education & Enterprise Sector

• Receive lists of potential clients from our BDM (Business Development Manager) and place cold calls to these prospects.
• Send emails to contact clients, both current and prospective, schedule meetings with our BDM and decision makers of various High School sectors or re-schedule meetings as needed.

Sales Business Manager (Ooma) - FULL POTENTIAL SOLUTIONS - Ortigas, Pasig City

(2019-11 - 2019-12)

Campaigns: Outbound Sales

• Responsible for acquiring new or additional accounts for a leading VOIP technology and solutions company targeting small and medium sized businesses in North America.
• Utilized a consistent contact attempt process via phone and email to nurture, qualify and sell prospects generated by marketing campaigns and cold-calling in production focused environment.

Digital Marketing Strategist (Google Ads) - TELETECH - Cybergate Plaza EDSA, Mandaluyong City

(2018-07 - 2019-10)

Campaigns: Funnel Management & Inbound

• Responsible for managing Google Search, Google Display Network, & YouTube campaigns.
• Conducts keyword research to create a list of keywords or search phrases that's relevant to the advertisers business that will also help the ad perform better.
• Tests different ads, by creating different headlines and different ad copy that will be randomly displayed by Google.
• Monitor what keywords were entered into Google Search, how many times visitors clicked on the ad, which ad was clicked on and which keyword resulted in the ad being displayed.
• Determine the advertiser's goal and gives recommendation on how much budget needs to be invested that will make the ad perform better.

Senior Sales Specialist (Dodo) - ACQUIRE ASIA PACIFIC - Worldwide Corporate Center, Shaw Boulevard, Mandaluyong City

(2008-08 - 2018-03)

Campaigns: Inbound, Outbound, Winback & NBN Migration

• Hit monthly sales quotas and activity levels on a consistent basis.
• Professionally handled and assist customer's inquiry about our new products for Home phone, broadband and mobile.
• Designed and implemented strategies to cross-sell and up-sell services to existing Customers.
• Referred unresolved customer grievances to designated departments.
• Upgrade existing ADSL customers to NBN (National Broadband Network).

Customer Service Representative (Washington Mutual Bank) - PEOPLE SUPPORT - Makati City

(2007-11 - 2008-08)

• Answered an average of 80 calls per day by addressing customer inquiries, solving problems, and providing new product information.
• Accurately documented, researched and resolved customer service issues.
• Managed high call volume with tact and professionalism.
• Processed check orders, stop payments for lost checks, activate and deactivate Credit cards.
• Defused volatile customer situations calmly and courteously.
• Acted professionally and patiently when addressing negative customer feedback.
• Referred unresolved customer grievances to designated departments for further investigation.
• Gathered and verified all required customer information for tracking purposes.
• Maintenance, open and close accounts for members.

Technical Support Agent (XBOX) - NCO GROUP - ABS-CBN Tower Quezon City

(2007-08 - 2007-11)

• Deals with troubleshooting XBOX console and analyze the issue of faulty consoles and its accessories.
• Responsible in processing repair order of defective console & other accessories.

Outbound Sales Agent (CHASE BANK) - ICT TELEMARKETING SERVICES - Union Bank Tower Ortigas, Pasig CBD

(2005-09 - 2007-08)

• Responsible for processing credit card acquisition.
• Educate customer about the benefits of having a fraud detector on their Credit cards and bank accounts.
• Offer customer the best possible credit card deals.

Bachelor of Science - Electronics & Communications Engineering - Mapua Institute of Technology (2004) Intramuros, Manila

High School - Liceo de Pila Pila, Laguna