Sales Development Representative - CONNECTOS - Madison, Mandaluyong City
(2021-11)
Campaigns: Maclean Financial
- Generate new business opportunities through prospecting, outreach and lead qualification.
- Conduct market research and monitor industry trends to craft meaningful outreach strategies that address customer pain points.
- Establish and develop teams for new accounts
Lead Generation Specialist - MEDIADEV - Ortigas, Pasig City
(2021-07 - 2021-10)
Campaigns: Appointment Setting for IT Enterprise Accounts
- Contact top IT Enterprise accounts in the European and US markets through phone, email and social media.
- Pitch disruptive solutions and nurture business relationships to identify new sales & partnership opportunities for our clients to expand and build their brand across US and EMEA.
Inside Sales & Marketing Strategist - 877 EMERGENCY - New York, United States
(2020-07 - 2021-06)
Campaigns: Appointment Setting for Restoration Services
- Call restoration companies and schedule appointments with decision makers to show them how we can increase their advertising response by incorporating our marketing strategy.
- Follow up with inbound prospects regularly by staying in contact, ask for referrals, find new leads, and increase our client base.
Inside Sales Representative (ELB) - SATELLITE OFFICE - Uptown Place Tower, BGC Taguig City
(2020-02 - 2020-06)
Campaigns: Appointment Setting for Education & Enterprise Sector
- Receive lists of potential clients from our BDM (Business Development Manager) and place cold calls to these prospects.
- Send emails to contact clients, both current and prospective, schedule meetings with our BDM and decision makers of various High School sectors or re-schedule meetings as needed.
Sales Business Manager (Ooma) - FULL POTENTIAL SOLUTIONS - Ortigas, Pasig City
(2019-11 - 2019-12)
Campaigns: Outbound Sales
- Responsible for acquiring new or additional accounts for a leading VOIP technology and solutions company targeting small and medium sized businesses in North America.
- Utilized a consistent contact attempt process via phone and email to nurture, qualify and sell prospects generated by marketing campaigns and cold-calling in production focused environment.
Digital Marketing Strategist (Google Ads) - TELETECH - Cybergate Plaza EDSA, Mandaluyong City
(2018-07 - 2019-10)
Campaigns: Funnel Management & Inbound
- Responsible for managing Google Search, Google Display Network, & YouTube campaigns.
- Conducts keyword research to create a list of keywords or search phrases that's relevant to the advertisers business that will also help the ad perform better.
- Tests different ads, by creating different headlines and different ad copy that will be randomly displayed by Google.
- Monitor what keywords were entered into Google Search, how many times visitors clicked on the ad, which ad was clicked on and which keyword resulted in the ad being displayed.
- Determine the advertiser's goal and gives recommendation on how much budget needs to be invested that will make the ad perform better.
Senior Sales Specialist (Dodo) - ACQUIRE ASIA PACIFIC - Worldwide Corporate Center, Shaw Boulevard, Mandaluyong City
(2008-08 - 2018-03)
Campaigns: Inbound, Outbound, Winback & NBN Migration
- Hit monthly sales quotas and activity levels on a consistent basis.
- Professionally handled and assist customer's inquiry about our new products for Home phone, broadband and mobile.
- Designed and implemented strategies to cross-sell and up-sell services to existing Customers.
- Referred unresolved customer grievances to designated departments.
- Upgrade existing ADSL customers to NBN (National Broadband Network).
Customer Service Representative (Washington Mutual Bank) - PEOPLE SUPPORT - Makati City
(2007-11 - 2008-08)
- Answered an average of 80 calls per day by addressing customer inquiries, solving problems, and providing new product information.
- Accurately documented, researched and resolved customer service issues.
- Managed high call volume with tact and professionalism.
- Processed check orders, stop payments for lost checks, activate and deactivate Credit cards.
- Defused volatile customer situations calmly and courteously.
- Acted professionally and patiently when addressing negative customer feedback.
- Referred unresolved customer grievances to designated departments for further investigation.
- Gathered and verified all required customer information for tracking purposes.
- Maintenance, open and close accounts for members.
Technical Support Agent (XBOX) - NCO GROUP - ABS-CBN Tower Quezon City
(2007-08 - 2007-11)
- Deals with troubleshooting XBOX console and analyze the issue of faulty consoles and its accessories.
- Responsible in processing repair order of defective console & other accessories.
Outbound Sales Agent (CHASE BANK) - ICT TELEMARKETING SERVICES - Union Bank Tower Ortigas, Pasig CBD
(2005-09 - 2007-08)
- Responsible for processing credit card acquisition.
- Educate customer about the benefits of having a fraud detector on their Credit cards and bank accounts.
- Offer customer the best possible credit card deals.
