Rein Bacsain

Recent Information Technology graduate with hands-on experience providing technical support during my 4-months internship at KMC Solutions. Skilled in hardware and software troubleshooting, Windows environment support, Ticketing systems, Printer troubleshooting, Basic network troubleshooting. Passionate about delivering excellent technical support and eager to contribute to a Service Desk or IT Support Team whie continously expanding my technical support

On-Site Support Intern - KMC Solutions

(2025-10 - 2026-02)

• Provided first-level IT Support for Hardware, Software, Printer, and Basic network Issues
• Managed and Resolved support request using ticketing system.
• Assisted with users biometric enrollment
• Documented incidents and resolutions for future reference.

Bachelor of Science - Information Technology - City College of Calamba (2022 - 2026)