Rejh Gales
31 years old, male, Filipino, Roman Catholic
Hire this person
Send a job offer directly to this candidate
About
Handle calls (Providers Ex: Members, Employers, Providers) Assisting in website and application issues such Login, Updates, Service Request Ticket Creations, Rewards/Points concerns
Experience
Associate II - Cloud Infrastructure Services - UST Global - One Campus Place, McKinley Hill, Cyberpark, The Fort, Taguig City
(2025-03 - 2025-08)
- Handle calls (Providers Ex: Members, Employers, Providers)
- Assisting in website and application issues such Login, Updates, Service Request Ticket Creations, Rewards/Points concerns
Team Lead/Supervisor (CIT Voice - Humana) (Healthcare account) - Sagility - Bridgetowne, C-5 Road, Ugong Norte, Quezon City
(2023-08 - 2024-03)
- Handle calls (Providers Ex: Doctors, Nurses.) and escalated concerns regarding prior authorization
- Conducting coaching sessions, huddles, Daily meeting with management and clients
- Collaborations, Monitoring agents KPI's, Attendance etc
Workforce (Real Time Analysts) CIT Voice – Humana (Healthcare account) - Sagility - Bridgetowne, C-5 Road, Ugong Norte, Quezon City
(2022-04 - 2023-07)
- Monitoring, Scheduling, Submission of End-Of-Day reports
- Daily meeting with management and clients
Costumer Service Associate (Healthcare account) - Sagility - Bridgetowne, C-5 Road, Ugong Norte, Quezon City
(2021-10 - 2022-03)
- Handle calls (Providers Ex: Doctors, Nurses.) regarding benefits and Eligibility (Includes Prior Auth, copays, deductibles etc.)
Nursery 1 & 2 Teacher Adviser - Leyte Normal University – Preparatory Learning Center, Tacloban - Tacloban City, Leyte
(2019-08 - 2021-07)
- Teaches the ff: English, Mathematics, Writing and Science
- Conducts assessments and other related activities
Private Tutor - Grade 5 student of Bañez Elementary School - Private Tutor - Tacloban City, Leyte
(2017-08-15 - 2017-12-08)
- Teaches all subjects, and other related activities
Nursery 1 Teacher Adviser - Leyte Normal University – Preparatory Learning Center, Tacloban - Tacloban City, Leyte
(2017-06 - 2019)
- Teaches the ff: English, Mathematics, Writing and Science
- Conducts assessments and other related activities
Private Tutor - Grade 6 student of Sto. Niño SPED Center - Private Tutor - Tacloban City, Leyte
(2018-07-12 - 2018-03-09)
- Teaches all subjects, and other related activities
Education
Masters of Arts - Early Childhood Education (ECE) - Cebu Technological University (2018 - 2020)
Bachelor of Elementary Education (BEED) - Pre-School Education - Leyte Normal University (2012 - 2017)
Secondary - Dolores National High School (2008 - 2012)
Elementary - Dolores Central Elementary School (2002 - 2008)
