Help Desk Analyst
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Technical support professional with several years of experience in technical support and customer service. Developed strong troubleshooting, communication, and problem-solving skills. Fast learner, dependable, and comfortable working in a fast-paced support environment.
Technical Support Specialist at TELUS
Provided technical support for business and home alarm systems, troubleshooting issues remotely and creating service tickets for technician dispatch when an issue could not be resolved virtually.
Technical Support Specialist at Alorica
Provided technical support to Amazon customers, troubleshooting Kindle, Fire TV, Fire TV Stick, and Amazon subscription-related concerns.
