Renante Cea

A competent IT support with a proven track record in providing specialist technical and helpdesk support. Has extensive experience in working on the front line, helping clients and colleagues resolve complex technical IT issues. Possesses excellent client-facing skills, natural problem-solving, and analytical skills and is able to contribute to the development of best practices, procedures, and policies.

Facebook Ads Specialist

Freelance | Davao City

February 2021 – May 2023

• Planning Facebook Ad campaigns. 
• Developed and executed social media strategies to increase brand awareness and engagement.
• Created and curated content aligned with brand messaging and audience interests.
• Launching and managing social media marketing campaigns. 
• Analyzing campaign performance and making optimizations. 
• Testing variations of ads to determine the best performing and tracking results of each campaign. 
• Responsible for packing and shipping orders and replied to all inquiries.

Awesome OS| Davao City

March 2014 – August 2020

• Installing and configuring computer hardware, software, systems, networks, printers and scanners.
• Diagnosing and troubleshooting computer issues.
• Supporting the day-to-day operations of the company’s computer systems and networks.
• Providing technical support across the company (this may be in person or over Zoom/Skype).
• Identifying and resolving network and connectivity issues.
• Repairing and dismantling equipment. (Replace Motherboard, CPU, HDD/SSD, RAM, GPU, Laptop screen/display, battery, keyboard/keypad, and other IT-related equipment).
• Upgrading firmware, software and outdated hardware systems.
• Responding in a timely manner to service issues and requests.
• Possibly training more junior staff members.
• Assisted in the maintenance of standards and documentation.
• Performed other related duties as required.

Kompyuter Ground Internet Café | Pikit, North Cotabato

January 2008 – January 2014

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
• Upgrading firmware, software, and outdated hardware systems.
• Monitored daily income. 
• Ensured that all computer units are in good condition and work properly.
• Maintained and provided good relationships and customer service.
• Accepts computer and laptop repair and maintenance.
• Assisting customers with computer and game-related issues.
• Responsible for purchasing computer parts as needed.
• Performed preventive maintenance.
• Diagnosing and troubleshooting computer issues.
• Set up Internet café/shops.
• Perform tasks remotely and in person.
• Manage all day-to-day business operations.
• Repairing and dismantling equipment. (Replace HDD/SSD, RAM, GPU, screen/display, battery, and keyboard/keypad)

Save the Children Philippines | Tagum City (Satellite Office)

December 2012 – April 2013

• Receiving shipment and product details
• Packed, stocked, organized, and rearranged goods/ items in the warehouse. 
• Maintained inventory accuracy through regular cycle counts.
• Maintained cleanliness around the warehouse premises.
• Organized and maintained records of inventories up to date. 
• Managed and handled shipping, loading and unloading of items. 
• Integrated best practices in handling warehouse materials. 

ATS Emcor, Inc.| Kidapawan City

September 2007 – December 2007

• Responsible for setting up a new Internet Cafe 
• Installing and configuring computer hardware, software, systems, networks, printers and scanners. 
• Maintained and repaired equipment 
• Troubleshoot a variety of computer issues 
• Set up computer security measures 
• Configured computer networks 
• Identifying and resolving network and connectivity issues. 
• Repairing and replacing equipment as necessary. 
• Diagnosing and troubleshooting computer issues.

Freelance| Kidapawan City

December 2004 – September 2007

• Responsible for setting up a new Internet Cafe 
• Installing and configuring computer hardware, software, systems, networks, printers and scanners. 
• Maintained and repaired equipment 
• Troubleshoot a variety of computer issues 
• Set up computer security measures 
• Configured computer networks 
• Identifying and resolving network and connectivity issues. 
• Repairing and replacing equipment as necessary. 
• Diagnosing and troubleshooting computer issues.

Pikit Parish| Pikit, North Cotabato

February 2004 – September 2004

• Receiving shipment and product details
• Packed, stocked, organized, and rearranged goods/ items in the warehouse. 
• Maintained cleanliness around the warehouse premises.
• Organized and maintained records of inventories up to date. 
• Monitored and managed inventory control.
• Managed and handled shipping, loading, and unloading of items. 
• Handled delicate and sensitive items with utmost care.

Penlines Internet Café | Midsayap, North Cotabato

May 2001 – December 2003

• Installed and maintained computer hardware and software systems
• Diagnosed and resolved technical issues in a timely manner
• Tracked and updated inventory of computer equipment and supplies
• Troubleshoots a variety of computer issues.
• Set up security measures.
• Configured computer networks.,
• Upgrading firmware, software, and outdated hardware systems.
• Ensured that all computer units are in good condition and work properly.
• Maintained and provided good relationships and customer service.
• Accepts computer repair and maintenance.
• Assisting customers with computer and game-related issues.,

Bachelor of Science in Computer Science

Notre Dame of Midsayap College

Midsayap, North Cotabato

June 1997 – April 2001

Diploma in E-Commerce

STI Kidapawan City

Kidapawan City

June 2006 – April 2008