Reni Cawili

As a Spanish Bilingual Associate with nearly two months of healthcare account experience, I am motivated to provide efficient, empathetic, and professional support while building a long-term career in a remote work environment. Customer service professional with over one year of experience in a retail banking department. Familiar with relevant banking regulations and financial institutions, with the ability to understand and manage operational risk.

Customer Service at TELEPERFORMANCE (2025-04 – 2026-06)

Handles customer inquiries in a retail banking call center, assisting with account services, transactions, and issue resolution while ensuring compliance with banking regulations and delivering high-quality customer support.

ESL Instructor at GREAT ENGLISH CORP. (QQ ENGLISH) (2024-01 – 2024-10)

Responsible for teaching English language skills to non-native speakers, including speaking, listening, reading, and writing.

• Create an engaging and supportive classroom environment, assess student progress, provide constructive feedback.

Quality Assurance at AYALA SEAFOODS CORP. (2017-06 – 2017-12)

Responsible for ensuring that products meet food safety standards and company quality requirements.

• Conduct inspections and monitoring of production processes, raw materials, and finished goods to ensure compliance with hygiene, safety, and regulatory standards.

BS Community and Development in Community and Development – Western Mindanao State University (2013-06 – 2017-03)

Profesional Education Certificate in Professional Education – Western Mindanao State University (2019-06 – 2020-05)