Ressy Ann Roces

Sales Development Representative with experience in client communication, appointment setting, and lead generation in fast-paced environments. Experienced in customer service with sales and retention functions, including upselling and handling customer needs through inbound and outbound communication. Skilled in identifying business opportunities, engaging decision makers, and coordinating product discussions and demonstrations.

Strong background in B2B coordination, with ability to manage relationships, maintain organized records, and support sales-driven processes. Detail-oriented, adaptable, and effective in both sales support and customer-facing roles.

Sales Development Representative / Appointment Sette (2024 - 2025)

• Conducted B2B field outreach and cold outreach via calls and messaging to laboratories and hospital facilities
• Engaged medical professionals and decision makers to identify business needs
• Generated and qualified leads through onsite visits and remote outreach
• Collected contact information and built prospect database
• Scheduled product demonstrations and coordinated meetings with sales team
• Supported sales pipeline development through lead generation and information gathering
• Documented client interactions, feedback, and lead status for reporting and follow-ups
• Ensured smooth communication between prospects and sales representatives for conversion opportunities

Customer Service Representative / Sales & Retention Associate at Foundever (2023-02 – 2024-08)

• Handled high-volume inbound and outbound customer interactions in a fast-paced contact center environment
• Performed outbound calls for customer follow-ups, retention, and sales opportunities
• Provided customer support for account concerns, billing inquiries, and service-related issues
• Conducted upselling and cross-selling of products and services based on customer needs
• Managed customer objections and offered alternative solutions to improve retention and satisfaction
• Conducted appointment setting activities when required by business needs
• Maintained accurate records of customer interactions using internal systems and CRM tools
• Collaborated with internal teams to resolve escalations and ensure customer satisfaction

Doctor of Dental Medicine in Dentistry – National University - MOA (2022 – 2025)

Bachelor of Science in Nursing in Nursing – Chinese General Hospital Colleges (2021 – 2022)