Rex Harvey Pasaje

Reliable individual with experience managing digital data, organizing content, and maintaining accurate records. Skilled in using online tools, spreadsheets, and administrative systems. Fast learner with strong focus on accuracy, organization, and meeting deadlines.

Youtube Content Creator - Self Employed

(2017-03 - 2023-07)

• YouTube Content Creator & Social Media Manager
• Optimized titles, tags, and descriptions using SEO keywords
• Video & photo editing (thumbnails to increase clicks)
• Content scheduling and platform management
• Assisted in managing paid ad campaigns (YouTube Ads / Google Ads basics)
• Managed social media accounts and maintained consistent content posting

Call Center Agent - Teleperformance Philippines

(2023-01 - 2024-11)

• Handled inbound calls, emails, and chats for customer concerns
• Resolved billing, account, and basic technical issues
• Maintained high customer satisfaction through clear communication and empathy
• Met performance metrics (AHT, CSAT, FCR)
• Documented interactions in CRM systems
• Escalated complex cases when needed

Data Analysis & Content Manager - Freelance

(2021-10 - 2025-05)

• Collected, organized, and analyzed data using Microsoft Excel and Google Sheets
• Maintained accurate datasets and performed regular data validation and error checking
• Tracked performance metrics and generated simple reports to support decision-making
• Managed structured data records and ensured consistency across platforms
• Used basic data analysis techniques to identify trends and improve outcomes
• Worked independently, meeting deadlines and following detailed instructions

Call Center Agent - Self Employed

(2025-01)

• Handled inbound calls, emails, and chats for customer concerns
• Resolved billing, account, and basic technical issues
• Maintained high customer satisfaction through clear communication and empathy
• Met performance metrics (AHT, CSAT, FCR)
• Documented interactions in CRM systems
• Escalated complex cases when needed

Bachelor of Science - Electronics Communications Engineering - University of Science and Technology of Southern Philippines (2021-10 - 2025-05)