Rey Ricafrente

I'm an experienced virtual assistant whose main goal is to help companies, and individuals to lighten their work load and focus on running their lives abundantly.

After-Hours Dispatcher at RPM Eclipse (2023-10 – Present)

Manages after-hours operations and dispatching for service and technical requests

• Answer after-hours calls and emails
• Dispatch on-call technicians and service vendors
• Communicate clear job details to technicians, vendors, customers, and internal teams
• Document all calls, actions, and communications thoroughly; flag unresolved issues for next-day follow-up
• Escalate critical issues to management as required

Executive Assistant/Property Manager at Sienna Properties (2018-11 – 2023-10)

Provided executive and property management support including inbox management, client communications, and property coordination

• Manage and triage company inbox
• Prepare professional emails, memos, proposals, client communications, and follow-ups on behalf of the CEO
• Track action items, follow up with team members and vendors
• Create and format professional documents, presentations, spreadsheets, reports
• Serve as the first point of contact for tenants, owners, vendors, and prospective clients

Senior Maintenance Coordinator at Property Management Redefined (2017-01 – 2018-08)

Coordinated maintenance operations and liaised between multiple stakeholders in property management

• Liason for vendors, homeowners, tenants, and inspectors
• Update listings, rental ads, pricing, and availability
• Monitor accounts, payments, invoices, and balances through AppFolio
• Ensuring the completion of service requests and compliance documents
• Field all maintenance requests via phone and email to the CRM

BS in Public Administration – University of Southeastern Philippines (2012 – 2018)