IT Graduate - Full-stack Developer
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A highly motivated IT graduate with a strong foundation in software development. Successfully completed a four-year degree program, fulfilling all curriculum requirements and fully eligible for professional roles. Recognized as a collaborative team player with strong problem-solving and communication skills. Eager to apply academic knowledge and internship experiences in a professional setting, while continuously learning and growing within a dynamic and collaborative team.
Optum Global Solutions | Intern, IT Shared Services (2025-11 – 2026-05)
Assisted in auditing calls, reported ZEOP (Zero Error Operational Policy) for Non-talk time flags, created RCA (Root Cause Analysis) and DSAT (Customer Dissatisfaction) reports. Created modern and intuitive visuals for Optum TELEscope: a centralized dashboard project for ITSS Core Operations Supervisors using Power BI, containing telephony performance data and historical trend reports, resulting in an 80% reduction in review time. Implemented email notification and form validation modules for Project Hanan: A centralized intake portal for Talent Acquisition team using Microsoft Power Apps and Power Automate, resulting in a 60% reduction in processing time.
Bachelor of Science in Information Technology – Asia Pacific College (2022-08 – 2026-08)
