Reynald Estose

Experienced Salesforce Professional with over 4 years of experience delivering scalable and innovative solutions for global enterprise clients. Skilled in Salesforce Sales Cloud, Service Cloud, and Experience Cloud, with expertise in application development, production support, deployment management, root cause analysis (RCA), testing, and performance optimization. Proven ability to deliver secure, scalable, and high-performing solutions that enhance business processes, ensure platform stability, and provide seamless user experiences.

SOFTWARE ENGINEERING ANALYST - Accenture, Inc. - Mandaluyong City, Philippines

(2021-09)

• Designed, developed, and supported Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud environments for enterprise clients.
• Built and maintained custom Salesforce applications using Lightning Web Components (LWC), Apex, Flows, and declarative configurations to streamline business processes, improve operational efficiency, and enhance user experience.
• Configured and optimized CPQ products, pricing, approvals, and document generation solutions to support complex sales processes.
• Provided end-to-end production support, troubleshooting, root cause analysis (RCA), deployment support, and system optimization while ensuring platform stability, data integrity, and compliance with business requirements.
• Collaborated with cross-functional teams throughout the software development lifecycle, including requirements gathering, testing, release management, and continuous improvement initiatives.

ACCOUNT EXECUTIVE – SALES DEPARTMENT - Emerald Wireless Tech Inc. (Oppo Philippines) - Mandaluyong City, Philippines

(2020-07 - 2021-09)

• Managed client relationships and drove revenue growth by identifying new business opportunities and nurturing existing accounts.
• Delivered tailored sales presentations and proposals to meet client needs, resulting in increased customer retention and satisfaction.
• Negotiated contracts and closed deals, consistently achieving or exceeding quarterly sales targets.
• Collaborated with cross-functional teams to ensure seamless onboarding and post-sales support.
• Analyzed market trends and competitor activity to inform strategic sales initiatives.

Bachelor of Science - Electronics Engineering - Cebu Technological University - Main Campus (2012-06 - 2017-04)