Head of Recruitment at Healthcare Agency (2024-06 – 2026 -06) As Head of Recruitment, I grew a Virtual Assistant team by over 5,000% in under a year, scaling a small team into a large operation. I built recruitment strategies, automated processes with Odoo and AI tools, managed daily operations, and ran social media to attract top talent and strengthen employer branding.
- Developed and executed recruitment strategies aligned with growth goals.
- Built talent pipelines and forecasted hiring needs.
- Managed full recruitment lifecycle from sourcing to onboarding.
- Automated hiring processes to reduce time-to-fill.
- Oversaw daily operations for efficiency and performance.
- Managed social media to enhance employer branding and engagement.
- Led and trained recruitment teams to boost performance.
- Collaborated with department heads to meet staffing priorities.
- Monitored recruitment metrics and reported to leadership.
- Ensured compliance with labor laws and diversity standards.
Division
Lead - Full-Time at Medspecialized (2023-05 – 2024-06) • Manage 60 U.S.-based client accounts, ensuring smooth operations and high client satisfaction.
- Lead and support 5 Senior Project Leads and 7 Team Leads, promoting teamwork and accountability.
- Supervise 160–200 Virtual Medical Assistants handling calls, medical records, and admin tasks.
- Ensure compliance with cybersecurity policies and HIPAA regulations to protect patient data.
- Improve service quality and efficiency by implementing better processes and solutions.
- Conduct final interviews to select candidates who meet company standards and values.
- Work closely with other departments to ensure seamless delivery of virtual medical services.
Senior Global Tech
Recruiter - Full-Time at RPO - Staffing (2022-06 – 2023-05) • Full Cycle Recruitment • Collaborate with executives and fellow senior recruiters to align recruitment strategies with organizational goals.
- Conduct interviews to assess candidate interest, personality fit, and salary expectations.
- Develop and maintain strong professional relationships with Corporate Recruiting Organization Recruiters and hiring managers.
- Engage in staff meetings and one-on-one sessions, providing regular updates and reports on recruitment activities.
- Utilize various resources including company databases, social media platforms, and job boards to identify and attract qualified candidates.
- Skillfully match candidates with suitable positions, ensuring a strong alignment between candidate skills and job requirements.
- Facilitate salary negotiations and extend employment offers to successful candidates. Tech and Healthcare Recruitment Lead - Full-Time at Sick.org - Freelance (2020-09 – 2022-03) • Led a team of 6 Recruiters and Sourcers, driving local and international hiring across the U.S., LATAM, Russia, Pakistan, Ukraine, and other markets.
- Scaled the company workforce from 5 to nearly 1,000 employees in under two years, building a streamlined, high-performance recruitment process.
- Developed and executed talent acquisition strategies to build a diverse, high-performing tech and operations team.
- Partnered with hiring managers to define roles, qualifications, and ideal candidate profiles.
- Conducted candidate screenings, preliminary interviews, and assessments to evaluate skills, fit, and compensation alignment.
- Provided hiring insights and feedback to leadership to support informed decision-making.
- Ensured smooth onboarding with accurate completion of documentation.
- Forecasted hiring needs and aligned recruitment with organizational priorities.
- Designed personalized outreach campaigns to engage passive candidates and strengthen talent pipelines.
- Stayed current on industry and technology trends to enhance recruitment strategies and tools.
- Created compelling, market-driven job descriptions to attract top talent globally.
- Result: Successfully scaled a small team into an international workforce of nearly 1,000, establishing a strong global presence and an efficient, high-impact recruitment operation.
Financial
Analyst - Full-Time at Convergys/Concentrix Philippines Inc. (2019-09 – 2020-02) • Serve as Tier 3 support, resolving complex and escalated online banking issues promptly and effectively.
- Review and assess fraud investigation requests from Tier 1 and Tier 2 agents, ensuring accuracy and thorough resolution.
- Escalate confirmed fraud cases to relevant departments or authorities, following strict protocols.
- Address advanced customer inquiries and troubleshoot critical online banking issues while maintaining high satisfaction and compliance with security standards.
Healthcare Management
Specialist - Full-Time at Accenture Philippines Inc.
- CenturyLink and BCBS (CA) (2016-02 – 2019-07) • Oversee and optimize healthcare facility operations for efficient and effective service delivery.
- Develop and implement strategic plans to improve patient care, staff productivity, and overall performance.
- Collaborate with healthcare teams and stakeholders to streamline processes and enhance patient outcomes.
- Ensure compliance with regulatory requirements and quality standards to maintain patient safety and satisfaction.
- Lead and mentor healthcare teams, fostering a culture of excellence and continuous improvement.
- Support US-based hospitals and clinics by reviewing insurance policies, creating cases, and following HIPAA guidelines.
- Maintain clear communication with US-based nurses and physicians to ensure seamless care delivery.
- Stay updated on industry trends and best practices to drive innovation in healthcare management.
Technical Support
Representative - Full-Time at Convergys Philippines Inc. (2014-05 – 2016-02) • Provide Tier 3 customer support, resolving complex issues and handling escalations efficiently.
- Perform troubleshooting for high-speed internet, HD and smart cable, home security systems, cable cards, and phone/VoIP services.
- Create, track, and close trouble tickets with accurate details and timely updates.
- Assist customers with billing, service setup, account changes, and general inquiries.
- Guide customers step-by-step through technical and service-related issues.
- Escalate unresolved or critical issues to the appropriate departments following standard procedures.
- Ensure all customer interactions are documented and handled professionally and courteously.
Recruitment
Consultant - Part-Time at Freelance (Weekend) (2021-03 – 2023-03) • Successfully placed 100+ positions across diverse niches including Healthcare, Technology, Finance, and BPO.
- Managed full-cycle recruitment from sourcing to onboarding.
- Met with executives and collaborated with fellow recruiters to align hiring goals.
- Conducted final interviews to assess interest, personality fit, and salary expectations.
- Developed and executed recruitment strategies to attract and retain top-quality applicants.
