Reynald Satingasin

As Head of Recruitment, I grew a Virtual Assistant team by over 5,000% in under a year, scaling a small team into a large operation. I built recruitment strategies, automated processes with Odoo and AI tools, managed daily operations, and ran social media to attract top talent and strengthen employer branding.

Head of Recruitment at Healthcare Agency (2024-06 – 2026 -06) As Head of Recruitment, I grew a Virtual Assistant team by over 5,000% in under a year, scaling a small team into a large operation. I built recruitment strategies, automated processes with Odoo and AI tools, managed daily operations, and ran social media to attract top talent and strengthen employer branding.

• Developed and executed recruitment strategies aligned with growth goals.
• Built talent pipelines and forecasted hiring needs.
• Managed full recruitment lifecycle from sourcing to onboarding.
• Automated hiring processes to reduce time-to-fill.
• Oversaw daily operations for efficiency and performance.
• Managed social media to enhance employer branding and engagement.
• Led and trained recruitment teams to boost performance.
• Collaborated with department heads to meet staffing priorities.
• Monitored recruitment metrics and reported to leadership.
• Ensured compliance with labor laws and diversity standards.

Division

Lead - Full-Time at Medspecialized (2023-05 – 2024-06) • Manage 60 U.S.-based client accounts, ensuring smooth operations and high client satisfaction.

• Lead and support 5 Senior Project Leads and 7 Team Leads, promoting teamwork and accountability.
• Supervise 160–200 Virtual Medical Assistants handling calls, medical records, and admin tasks.
• Ensure compliance with cybersecurity policies and HIPAA regulations to protect patient data.
• Improve service quality and efficiency by implementing better processes and solutions.
• Conduct final interviews to select candidates who meet company standards and values.
• Work closely with other departments to ensure seamless delivery of virtual medical services.

Senior Global Tech

Recruiter - Full-Time at RPO - Staffing (2022-06 – 2023-05) • Full Cycle Recruitment • Collaborate with executives and fellow senior recruiters to align recruitment strategies with organizational goals.

• Conduct interviews to assess candidate interest, personality fit, and salary expectations.
• Develop and maintain strong professional relationships with Corporate Recruiting Organization Recruiters and hiring managers.
• Engage in staff meetings and one-on-one sessions, providing regular updates and reports on recruitment activities.
• Utilize various resources including company databases, social media platforms, and job boards to identify and attract qualified candidates.
• Skillfully match candidates with suitable positions, ensuring a strong alignment between candidate skills and job requirements.
• Facilitate salary negotiations and extend employment offers to successful candidates. Tech and Healthcare Recruitment Lead - Full-Time at Sick.org - Freelance (2020-09 – 2022-03) • Led a team of 6 Recruiters and Sourcers, driving local and international hiring across the U.S., LATAM, Russia, Pakistan, Ukraine, and other markets.
• Scaled the company workforce from 5 to nearly 1,000 employees in under two years, building a streamlined, high-performance recruitment process.
• Developed and executed talent acquisition strategies to build a diverse, high-performing tech and operations team.
• Partnered with hiring managers to define roles, qualifications, and ideal candidate profiles.
• Conducted candidate screenings, preliminary interviews, and assessments to evaluate skills, fit, and compensation alignment.
• Provided hiring insights and feedback to leadership to support informed decision-making.
• Ensured smooth onboarding with accurate completion of documentation.
• Forecasted hiring needs and aligned recruitment with organizational priorities.
• Designed personalized outreach campaigns to engage passive candidates and strengthen talent pipelines.
• Stayed current on industry and technology trends to enhance recruitment strategies and tools.
• Created compelling, market-driven job descriptions to attract top talent globally.
• Result: Successfully scaled a small team into an international workforce of nearly 1,000, establishing a strong global presence and an efficient, high-impact recruitment operation.

Financial

Analyst - Full-Time at Convergys/Concentrix Philippines Inc. (2019-09 – 2020-02) • Serve as Tier 3 support, resolving complex and escalated online banking issues promptly and effectively.

• Review and assess fraud investigation requests from Tier 1 and Tier 2 agents, ensuring accuracy and thorough resolution.
• Escalate confirmed fraud cases to relevant departments or authorities, following strict protocols.
• Address advanced customer inquiries and troubleshoot critical online banking issues while maintaining high satisfaction and compliance with security standards.

Healthcare Management

Specialist - Full-Time at Accenture Philippines Inc.

• CenturyLink and BCBS (CA) (2016-02 – 2019-07) • Oversee and optimize healthcare facility operations for efficient and effective service delivery.
• Develop and implement strategic plans to improve patient care, staff productivity, and overall performance.
• Collaborate with healthcare teams and stakeholders to streamline processes and enhance patient outcomes.
• Ensure compliance with regulatory requirements and quality standards to maintain patient safety and satisfaction.
• Lead and mentor healthcare teams, fostering a culture of excellence and continuous improvement.
• Support US-based hospitals and clinics by reviewing insurance policies, creating cases, and following HIPAA guidelines.
• Maintain clear communication with US-based nurses and physicians to ensure seamless care delivery.
• Stay updated on industry trends and best practices to drive innovation in healthcare management.

Technical Support

Representative - Full-Time at Convergys Philippines Inc. (2014-05 – 2016-02) • Provide Tier 3 customer support, resolving complex issues and handling escalations efficiently.

• Perform troubleshooting for high-speed internet, HD and smart cable, home security systems, cable cards, and phone/VoIP services.
• Create, track, and close trouble tickets with accurate details and timely updates.
• Assist customers with billing, service setup, account changes, and general inquiries.
• Guide customers step-by-step through technical and service-related issues.
• Escalate unresolved or critical issues to the appropriate departments following standard procedures.
• Ensure all customer interactions are documented and handled professionally and courteously.

Recruitment

Consultant - Part-Time at Freelance (Weekend) (2021-03 – 2023-03) • Successfully placed 100+ positions across diverse niches including Healthcare, Technology, Finance, and BPO.

• Managed full-cycle recruitment from sourcing to onboarding.
• Met with executives and collaborated with fellow recruiters to align hiring goals.
• Conducted final interviews to assess interest, personality fit, and salary expectations.
• Developed and executed recruitment strategies to attract and retain top-quality applicants.

BS in Psychology – University of San Jose - Recoletos