Reziel Ybañez

Sales Associate with 3 years of experience in retail environments. Recognized for ability to communicate with customers, providing exceptional service that ensure client retention and positive feedback. Proven ability to increase sales through upselling techniques as well as implementing processes that drive profitability.

Sales Clerk - Penshoppe Boutique Store - SM Southmall, Las Pinas, Muntinlupa Ph.

(2015-01 - 2016-12)

• Provide outstanding customer service before and after a sale.
• Maintain high levels of customer satisfaction.
• Help customers determine their needs then provide proper recommendations to solve their problems.
• Ask all customers for referrals.
• Develop strong relationships with customers and look for opportunities to further expand their products.
• Take full advantage of company training sessions and literature to remain current with product offerings.
• Keep all store areas clean and organized.

Sales Associate - Watsons Pharmacy and Beauty Products - Mall of Asia Metro Manila

(2014-05 - 2014-11)

• Welcoming customers into the store
• Staying knowledgeable about our range of beauty and skin products
• Explaining to customers the best products for their needs
• Recommending related products to increase customers' options and enrich the shopping experience
• Explaining the benefits and functions of products, method of preparation and how to use them to achieve the best results
• Accepting and processing orders, operate the POS register and resolve returns issues
• Promoting special sales, offers and awareness of store loyalty program

Bachelor's Degree - Early Childhood Education - Bukidnon State University (2022)