Elementary Teacher at Dona Trinidad Mendoza Institute (2005-01 – 2006-12)
- Planned and delivered engaging lessons aligned with curriculum standards and learning competencies.
- Integrated technology, research, and information literacy skills into classroom instruction.
- Developed learning materials, assessments, and performance.
College Instructor/Librarian at Bulacan Polytechnic College (2006-01 – 2009-12)
- Manage and organize library resources, including print, digital, and multimedia materials.
- Develop and implement library programs that promote reading, research, and information literacy.
- Supported students in developing critical thinking, creativity, collaboration, and communication skills.
- Collaborated with colleagues, parents, and school stakeholders to support student learning and development.
Customer Service Representative at Aegis People Support (2010-12 – 2012-03)
- Assisted customers by answering inquiries and providing accurate information.
- Resolved customer complaints promptly and professionally.
- Processed orders, returns, and account updates accurately.
- Maintained detailed customer records in company databases.
- Handled phone, email, and chat communications efficiently.
Customer Sales Assistant at Telus International Philippines (2012-03 – 2015-07)
- Assisted customers in selecting products based on their needs and preferences.
- Provided friendly and professional customer service to enhance the shopping experience.
- Processed sales transactions accurately using point-of-sale (POS) systems.
- Promoted products and recommended additional items to increase sales.
Elementary English Teacher at Al Rawabi Private School LTD (2015-08 – 2017-10)
- Planned and delivered engaging lessons aligned with curriculum standards and learning competencies.
- Integrated technology, research, and information literacy skills into classroom instruction.
- Developed learning materials, assessments, and performance.
Technical Support Representative at TPG OCSI Telecom (2017-10 – 2018-04)
- Planned and delivered engaging lessons aligned with curriculum standards and learning competencies.
- Integrated technology, research, and information literacy skills into classroom instruction.
- Developed learning materials, assessments, and performance.
Tier 3 Customer Resolutions 2 at TDCX (2018-05 – 2020-05)
- Delivered excellent customer service, contributing to customer satisfaction and repeat business.
- Met or exceeded individual sales goals through effective product recommendations.
- Maintained accurate cash handling and transaction records.
- Recognized for reliability, teamwork, and a positive attitude in a fast-paced retail environment.
Team Manager at Alorica Teleservices Inc (2020-06 – 2022-04)
- Supervised and motivated a team of customer service representatives to achieve performance targets.
- Monitored calls and provided coaching to improve service quality and productivity.
- Managed escalated customer concerns and ensured timely resolution.
- Conducted regular performance reviews and one-on-one coaching sessions.
Customer Sales Coach at RMS Collect/ iQor Philipines (2022-04 – 2023-08)
- Prepared reports on team performance, KPIs, and customer satisfaction metrics.
- Assisted with onboarding and training of new team members.
- Ensured compliance with company policies and service standards.
Online Private Tutor at 51 Talk PH (2023-11 – 2024-10)
- Provided individualized tutoring sessions based on students' learning needs and academic goals.
- Developed customized lesson plans and learning materials to improve student understanding.
- Explained difficult concepts using clear examples and engaging teaching methods.
- Monitored student progress and provided feedback to support improvement.
- Assisted students with assignments, exam preparation, and study techniques.
Travel Consultant at IGT Philippines (2023-11 – 2024-07)
- Delivered personalized travel solutions resulting in high customer satisfaction.
- Increased sales through effective product recommendations and customer engagement.
- Successfully managed multiple bookings and customer requests in a fast-paced environment.
