Rhea Marcelo

Dedicated and experienced Teacher-Librarian with more than 5 years of experience in education, library management, information literacy, and student development. Skilled in managing library resources, promoting reading and research, integrating technology into learning, and collaborating with teachers to support curriculum goals. Committed to creating an inclusive, engaging, and student-centered library environment that develops lifelong learners, critical thinkers, and responsible users of information.

ELEMENTARY TEACHER - Dona Trinidad Mendoza Institute - San Jose, Bulakan, Bulacan

(2005-01 - 2006-12)

• Planned and delivered engaging lessons aligned with curriculum standards and learning competencies.
• Integrated technology, research, and information literacy skills into classroom instruction.
• Developed learning materials, assessments, and performance.

COLLEGE INSTRUCTOR/LIBRARIAN - Bulacan Polytechnic College - Bulihan, City of Malolos, Bulacan

(2006-01 - 2009-12)

• Manage and organize library resources, including print, digital, and multimedia materials.
• Develop and implement library programs that promote reading, research, and information literacy.
• Supported students in developing critical thinking, creativity, collaboration, and communication skills.
• Collaborated with colleagues, parents, and school stakeholders to support student learning and development.

CUSTOMER SERVICE REPRESENTATIVE - Aegis People Support - Ayala Avenue cor Gil Puyat Makati City

(2010-12 - 2012-03)

• Assisted customers by answering inquiries and providing accurate information.
• Resolved customer complaints promptly and professionally.
• Processed orders, returns, and account updates accurately.
• Maintained detailed customer records in company databases.
• Handled phone, email, and chat communications efficiently.

CUSTOMER SALES ASSISTANT - Telus International Philippines - Araneta Center Cubao Quezon City

(2012-03 - 2015-07)

• Assisted customers in selecting products based on their needs and preferences.
• Provided friendly and professional customer service to enhance the shopping experience.
• Processed sales transactions accurately using point-of-sale (POS) systems.
• Promoted products and recommended additional items to increase sales.

ELEMENTARY ENGLISH TEACHER - Al Rawabi Private School LTD - Jeblat Habshi, East Governate, Kingdom of Bahrain

(2015-08 - 2017-10)

• Planned and delivered engaging lessons aligned with curriculum standards and learning competencies.
• Integrated technology, research, and information literacy skills into classroom instruction.
• Developed learning materials, assessments, and performance.

TECHNICAL SUPPORT REPRESENTATIVE - TPG OCSI Telecom - Ortigas Center, Pasig City

(2017-10 - 2018-04)

• Planned and delivered engaging lessons aligned with curriculum standards and learning competencies.
• Integrated technology, research, and information literacy skills into classroom instruction.
• Developed learning materials, assessments, and performance.

TIER 3 CUSTOMER RESOLUTIONS 2 - TDCX - Ortigas Center, Pasig City

(2018-05 - 2020-05)

• Delivered excellent customer service, contributing to customer satisfaction and repeat business.
• Met or exceeded individual sales goals through effective product recommendations.
• Maintained accurate cash handling and transaction records.
• Recognized for reliability, teamwork, and a positive attitude in a fast-paced retail environment.

TEAM MANAGER - Alorica Teleservices Inc - Cyberpark 2, Araneta Center Cubao Quezon City

(2020-06 - 2022-04)

• Supervised and motivated a team of customer service representatives to achieve performance targets.
• Monitored calls and provided coaching to improve service quality and productivity.
• Managed escalated customer concerns and ensured timely resolution.
• Conducted regular performance reviews and one-on-one coaching sessions.

CUSTOMER SALES COACH - RMS Collect/ iQor Philipines - SM City Clark, City of Mabalacat Pampanga

(2022-04 - 2023-08)

• Prepared reports on team performance, KPIs, and customer satisfaction metrics.
• Assisted with onboarding and training of new team members.
• Ensured compliance with company policies and service standards.

ONLINE PRIVATE TUTOR - 51 Talk PH - Ortigas Center, Pasig City

(2023-11 - 2024-10)

• Provided individualized tutoring sessions based on students' learning needs and academic goals.
• Developed customized lesson plans and learning materials to improve student understanding.
• Explained difficult concepts using clear examples and engaging teaching methods.
• Monitored student progress and provided feedback to support improvement.
• Assisted students with assignments, exam preparation, and study techniques.

TRAVEL CONSULTANT - IGT Philippines - Shaw Blvd Mandaluyong City

(2023-11 - 2024-07)

• Delivered personalized travel solutions resulting in high customer satisfaction.
• Increased sales through effective product recommendations and customer engagement.
• Successfully managed multiple bookings and customer requests in a fast-paced environment.

Bachelor in Elementary Education - Library Science - Bulacan State University (2001-01 - 2005-12)