Rhed Medina

Hospitality operations leader with over 15 years of progressive experience in hotel, resort, casino, and guest services management, specializing in Rooms Division operations, guest experience, and multi-department leadership. Proven ability to oversee front office, housekeeping coordination, guest relations, and operational efficiency in high-volume hospitality environments. Experienced in managing service standards, staff performance, VIP guest handling, and cross-functional coordination to ensure seamless guest experience and operational excellence.

Strong background in sales, revenue support, and supply chain operations, providing a unique balance between service quality and business performance optimization.

Supply Chain and Logistics Manager - Royce Hotel and Casino - Clark Pampanga

(2023-04)

• Lead end-to-end supply chain operations supporting hotel and casino functions, including procurement, inventory, warehousing, and logistics
• Manage supplier sourcing, contract negotiations, and performance to ensure cost efficiency and service reliability

Sales & Marketing Manager - S & E Land Investors & Developers Corp. (Buena Vista Homes)

(2016-10 - 2022-10)

• Lead sales and marketing strategy for residential condominium projects, driving sustained revenue growth
• Manage full sales lifecycle: lead generation, client engagement, negotiation, and closing
• Strengthen broker network and client relationships to expand market reach and conversion rates
• Conduct market analysis and competitor benchmarking to support business growth strategies
• Oversee back-office coordination ensuring accurate financial and operational reporting

Sales & Marketing Officer - E-Channel Household Essentials Inc. (Solane LPG Distributor)

(2015-08 - 2016-10)

• Executed marketing and trade initiatives that improved market penetration and product visibility
• Identified new business opportunities through data analysis and market research
• Maintained strong relationships with key accounts, driving repeat business and revenue growth

Retail Operations Manager - E-Channel Household Essentials Inc. (Solane LPG Distributor)

(2015-08 - 2016-10)

• Managed end-to-end retail operations, including merchandising, procurement, and inventory control
• Increased sales through strategic product placement and promotional initiatives
• Led supplier sourcing and coordination to ensure product availability and quality standards
• Maintained strong operational controls, improving efficiency and inventory accuracy

Manpower Agency Consultant (Contract-Based) - Independent

(2025-10)

• Advise organizations on workforce planning, manpower deployment, and operational efficiency
• Develop tenure frameworks, staffing models, and service contracts aligned with business needs
• Support recruitment strategies and improve HR and operational coordination
• Enhance service delivery through process improvements and workforce optimization

Resort Manager - Juness Beach Resort / Grand Villa Resort & Butterfly Centre

(2008-10 - 2011-10)

• Directed full resort operations including accommodation, F&B, recreation, HR, and guest services
• Managed budgets, revenue targets, and operational planning to ensure financial sustainability
• Led recruitment, training, and performance management of staff
• Delivered high levels of guest satisfaction while maintaining operational efficiency

Retail Operations Manager - Ocean Adventure – SBFZ

(2011-11 - 2015-08)

• Managed end-to-end retail operations, including merchandising, procurement, and inventory control
• Increased sales through strategic product placement and promotional initiatives
• Led supplier sourcing and coordination to ensure product availability and quality standards
• Maintained strong operational controls, improving efficiency and inventory accuracy
• Optimize inventory systems to minimize stockouts, reduce waste, and improve accuracy
• Collaborate with key departments (F&B, housekeeping, engineering, gaming) to support revenue-generating operations
• Strengthen reporting, forecasting, and compliance processes to enhance operational decision-making

Beach Operations Supervisor - Camayan Beach Resort

(2007 - 2008)

Assistant Supervisor / OIC – Guest Services - Ocean Adventure

(2004 - 2007)

Store Supervisor - Bench

(2004 - 2004)

F&B / Cashier / Production Controller - Ocean Adventure

(2002 - 2004)

Bachelor of Science - Accountancy - Guagua National Colleges

Associate - Business Administration - Guagua National Colleges