Rhigine Mie Ampo

Motivated and detail-oriented Civil Engineering graduate with experience in site engineering, waterproofing inspections, billing operations, customer service, and quality assurance. Skilled in project coordination, cost estimation, site inspection, client communication, and technical documentation. Known for strong interpersonal skills, adaptability, and the ability to work effectively in fast-paced environments.

Eager to contribute technical knowledge and professional dedication to a growth-oriented company.

Site Engineer - Cemstarke Waterproofing Corporation

(2025-03 - 2025-05)

• Supervised daily site engineering activities and ensured project compliance with specifications and safety standards.
• Conducted inspections to identify leaks, diagnose construction issues, and recommend effective waterproofing solutions.
• Prepared detailed site reports and maintained accurate project documentation.
• Coordinated manpower and material requirements to ensure timely project completion.
• Ensured proper site cleanliness, safety implementation, and efficient workflow management

Billing Specialist - Iploy, Inc

(2023-12 - 2024-09)

• Managed 60+ inbound and outbound calls daily with patients and insurance companies.
• Processed billing inquiries, payment follow-ups, and invoice-related concerns professionally.
• Maintained accurate billing records and updated account statuses efficiently.
• Resolved billing discrepancies and ensured timely payment processing.
• Communicated with patients and insurance companies through phone and email to provide payment assistance and support.

Civil Engineering Intern - Cebu Institute of Technology – University

(2023-08 - 2023-11)

• Conducted building inspections to identify material defects and report findings to senior engineers.
• Assisted in cost estimation and quantity calculations for renovation projects.
• Coordinated with procurement teams regarding material costing and availability.
• Participated in surveying activities and laboratory testing of construction materials.

Lead Generation Specialist / Quality Assurance Specialist - Citius Solutions Corporation

(2021-06 - 2022-08)

• Monitored and evaluated over 100 calls weekly to ensure compliance with quality standards.
• Provided coaching and performance feedback to improve agent communication skills.
• Prepared and submitted weekly quality assurance reports to management.
• Conducted monthly call calibrations to maintain service consistency.
• Trained new employees on QA processes and production standards.
• Generated qualified leads through outbound calling activities.

Customer Service Associate - Tech Mahindra

(2020-08 - 2021-12)

• Handled 50+ customer calls daily while maintaining professionalism and customer satisfaction.
• Assisted customers with orders, payments, and account-related concerns.
• Recommended products and services based on customer needs.
• Built positive customer relationships through effective communication and problem-solving.

Senior Team Leader - Citius Solutions Corporation

Bachelor of Science - Civil Engineering - Cebu Institute of Technology – University (2018 - 2024)

Senior High School - STEM Strand - Cebu Institute of Technology – University (2016 - 2018)