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Seeking a challenging role within a reputable organization where I can leverage my technical expertise, database knowledge, and problem-solving skills to contribute to business success while continuing to develop professionally and stay current with emerging technologies and industry best practices.
IT professional with over 15 years of experience in technical support, service desk operations, network monitoring, web hosting administration, and customer service. Proven expertise in troubleshooting hardware, software, network, and access-related issues, managing incident lifecycles, performing root cause analysis, and delivering high-quality technical support across enterprise and customer-facing environments.
Experienced in supporting Microsoft technologies, web hosting platforms (WHM/cPanel, WHMCS, CloudLinux), IT infrastructure monitoring, and end-user support through phone, email, chat, and ticketing systems. Demonstrated ability to manage escalations, coordinate with cross-functional teams, maintain service level agreements, and drive process improvements through documentation, knowledge management, and operational efficiency initiatives. Strong customer service orientation with a track record of resolving complex technical issues while maintaining professionalism and high customer satisfaction.