Rich Anne Key

Detail-oriented and dependable professional with 10+ years of experience in customer service, operations, scheduling, and team coordination. Strong background in handling administrative tasks, communication, and workflow organization. Experienced in multitasking, managing priorities, and supporting business operations efficiently in fast-paced environments. Seeking a Virtual Assistant role to provide reliable remote administrative and customer support.

Store Manager - Starbucks Coffee

(2017-01 - 2025-06)

• Managed daily operations, scheduling, sales tracking, and inventory
• Coordinated staff schedules and handled administrative reporting
• Trained and supervised team members to improve productivity and service quality
• Handled customer concerns and ensured high satisfaction standards

Shift Supervisor / Assistant Store Manager - Starbucks Coffee

(2012-01 - 2017-12)

• Directed shift operations and task assignments
• Assisted with reports, inventory, and daily administrative tasks
• Supported management with coordination and compliance monitoring

Barista / Coffee Master / Trainer - Starbucks Coffee

(2010-01 - 2012-12)

• Delivered excellent customer service and order accuracy
• Trained new hires and supported onboarding processes

Learner, Teacher & Mother - Life Bootcamp

(2022-01 - 2026-12)

• Managed daily schedules, planning, and documentation
• Strengthened organization, communication, and multitasking skills

BS - Hotel and Restaurant Management - University of Santo Tomas