Richard Canoy

To share my knowledge and skill in providing holistic care to those in need of my service as well as to develop my personality and enhance my skill in computer.

RISK & PAYMENT ASSOCIATE - BET99(BQC CONSULTING GMBH) - 66 Wellington Street West, Suite 5300, Toronto, Ontario M5K 1E6, CA

(2024-06 - 2025-09)

(REMOTE)

• Process and review customer deposits and withdrawals accurately and according to company policies.
• Monitor transactions and customer accounts for suspicious activity, fraud, and unusual patterns.
• Conduct GeoComply and KYC checks to help verify customer identity and location.
• Investigate and escalate high-risk cases, chargebacks, and potential fraud issues.
• Work closely with Customer Support, KYC, Fraud, and Compliance teams to resolve customer concerns.
• Manage and document cases using Zendesk, Slack, Microsoft Teams, and other internal systems.
• Maintain accurate records and assist with reports, audits, and AML/KYC compliance requirements.

PAYMENTS & FRAUD ANALYST - HARD ROCK DIGITAL /KMC Solutions - 22 floor Jollibee Tower, Double Dragon 12 F. Ortigas Jr. Rd, Ortigas Center, Pasig, 1605 Metro Manila

(2023-08 - 2024-06)

• Process and review customer deposits and withdrawals accurately and according to company policies.
• Monitor transactions and customer accounts for suspicious activity, fraud, and unusual patterns.
• Conduct GeoComply and KYC checks to help verify customer identity and location.
• Investigate and escalate high-risk cases, chargebacks, and potential fraud issues.
• Work closely with Customer Support, KYC, Fraud, and Compliance teams to resolve customer concerns.
• Manage and document cases using Zendesk, Slack, Microsoft Teams, and other internal systems.
• Maintain accurate records and assist with reports, audits, and AML/KYC compliance requirements.

RISK & PAYMENT AGENT/KYC/AML - BETMGM(Entain) - Double Dragon Plaza at DD Meridian Park 6th floor DD West Tower 24 Diosdado Macapagal Blvd, Pasay City, Metro Manila

(2021-04 - 2023-08)

(Regular)

• Process and review customer deposits and withdrawals accurately and according to company policies.
• Monitor transactions and customer accounts for suspicious activity, fraud, and unusual patterns.
• Conduct GeoComply and KYC checks to help verify customer identity and location.
• Investigate and escalate high-risk cases, chargebacks, and potential fraud issues.
• Work closely with Customer Support, KYC, Fraud, and Compliance teams to resolve customer concerns.
• Manage and document cases using Zendesk, Slack, Microsoft Teams, and other internal systems.
• Maintain accurate records and assist with reports, audits, and AML/KYC compliance requirements.

Operation Risk Control - TCG-GAMING/WISHLAND SOFTWARE TECHNOLOGY INC - 22Floor TechZone Building, Barangay San Antonio, Makati City

(2019-09 - 2020-06)

• Process and review customer withdrawals in different currencies and payment channels.
• Verify transactions and account activity to identify unusual or potentially risky behavior.
• Monitor high-value withdrawals and escalate large or suspicious transactions to management.
• Assess transactions for potential fraud, money laundering, and other financial risks.
• Coordinate with Compliance and Finance teams to resolve and manage high-risk cases.
• Communicate timely updates and maintain accurate records of escalated transactions.

RISK TEAM/COMPLIANCE OFFICER SPORTSBOOK &CASINOS /KYC CHECKER - YRB Solution Inc. - 12Floor Bradco Avenue, Paranaque City

(2018-11 - 2019-07)

• Monitor sportsbook and casino activities to identify unusual betting patterns, fraud, and potential risks.
• Conduct KYC checks and verify customer information and payment methods in line with AML/CTF requirements.
• Review and process payments and withdrawals while ensuring transactions are accurate and secure.
• Monitor high-value or suspicious transactions and escalate cases to senior management when necessary.
• Work closely with Payments, Fraud, Customer Support, and Compliance teams to resolve risk-related issues.
• Maintain accurate case records and prepare reports for compliance reviews, audits, and management.
• Stay updated on AML, KYC, responsible gambling, and gaming regulations to support a safe and compliant operation.

Bachelor of Science - Business Administration, Major in Human Resources Management - POLYTECHNIC UNIVERSITY OF THE PHILIPPINES (2024-01)

B.S - Pharmacy - LICEO DE CAGAYAN UNIVERSITY (2009-01 - 2012-01)

Certificate - Health Care Services - PHILIPPINE COMPUTER COLLEGE (2008-01 - 2009-01)