RISK & PAYMENT ASSOCIATE - BET99(BQC CONSULTING GMBH) - 66 Wellington Street West, Suite 5300, Toronto, Ontario M5K 1E6, CA
(2024-06 - 2025-09)
(REMOTE)
- Process and review customer deposits and withdrawals accurately and according to company policies.
- Monitor transactions and customer accounts for suspicious activity, fraud, and unusual patterns.
- Conduct GeoComply and KYC checks to help verify customer identity and location.
- Investigate and escalate high-risk cases, chargebacks, and potential fraud issues.
- Work closely with Customer Support, KYC, Fraud, and Compliance teams to resolve customer concerns.
- Manage and document cases using Zendesk, Slack, Microsoft Teams, and other internal systems.
- Maintain accurate records and assist with reports, audits, and AML/KYC compliance requirements.
PAYMENTS & FRAUD ANALYST - HARD ROCK DIGITAL /KMC Solutions - 22 floor Jollibee Tower, Double Dragon 12 F. Ortigas Jr. Rd, Ortigas Center, Pasig, 1605 Metro Manila
(2023-08 - 2024-06)
- Process and review customer deposits and withdrawals accurately and according to company policies.
- Monitor transactions and customer accounts for suspicious activity, fraud, and unusual patterns.
- Conduct GeoComply and KYC checks to help verify customer identity and location.
- Investigate and escalate high-risk cases, chargebacks, and potential fraud issues.
- Work closely with Customer Support, KYC, Fraud, and Compliance teams to resolve customer concerns.
- Manage and document cases using Zendesk, Slack, Microsoft Teams, and other internal systems.
- Maintain accurate records and assist with reports, audits, and AML/KYC compliance requirements.
RISK & PAYMENT AGENT/KYC/AML - BETMGM(Entain) - Double Dragon Plaza at DD Meridian Park 6th floor DD West Tower 24 Diosdado Macapagal Blvd, Pasay City, Metro Manila
(2021-04 - 2023-08)
(Regular)
- Process and review customer deposits and withdrawals accurately and according to company policies.
- Monitor transactions and customer accounts for suspicious activity, fraud, and unusual patterns.
- Conduct GeoComply and KYC checks to help verify customer identity and location.
- Investigate and escalate high-risk cases, chargebacks, and potential fraud issues.
- Work closely with Customer Support, KYC, Fraud, and Compliance teams to resolve customer concerns.
- Manage and document cases using Zendesk, Slack, Microsoft Teams, and other internal systems.
- Maintain accurate records and assist with reports, audits, and AML/KYC compliance requirements.
Operation Risk Control - TCG-GAMING/WISHLAND SOFTWARE TECHNOLOGY INC - 22Floor TechZone Building, Barangay San Antonio, Makati City
(2019-09 - 2020-06)
- Process and review customer withdrawals in different currencies and payment channels.
- Verify transactions and account activity to identify unusual or potentially risky behavior.
- Monitor high-value withdrawals and escalate large or suspicious transactions to management.
- Assess transactions for potential fraud, money laundering, and other financial risks.
- Coordinate with Compliance and Finance teams to resolve and manage high-risk cases.
- Communicate timely updates and maintain accurate records of escalated transactions.
RISK TEAM/COMPLIANCE OFFICER SPORTSBOOK &CASINOS /KYC CHECKER - YRB Solution Inc. - 12Floor Bradco Avenue, Paranaque City
(2018-11 - 2019-07)
- Monitor sportsbook and casino activities to identify unusual betting patterns, fraud, and potential risks.
- Conduct KYC checks and verify customer information and payment methods in line with AML/CTF requirements.
- Review and process payments and withdrawals while ensuring transactions are accurate and secure.
- Monitor high-value or suspicious transactions and escalate cases to senior management when necessary.
- Work closely with Payments, Fraud, Customer Support, and Compliance teams to resolve risk-related issues.
- Maintain accurate case records and prepare reports for compliance reviews, audits, and management.
- Stay updated on AML, KYC, responsible gambling, and gaming regulations to support a safe and compliant operation.
